mr. john haley to come forward. along with olivero valley and mr. valley has been with us for more than 33 years, 28 of which have been in the cable car division. working for 23 years as an accomplished grip man and if anyone has ridden on cable cars can attest to the fact that doing that for 23 minutes is probably difficult enough for most human beings and so doing it for 23 years is certainly impressive. just an outstanding record with muni and the mta, excellent safety record and no avoidable accidents in last 15 years. past five years he has been working at pal and market turn table as an ambassador assisting patrons, as well as his fellow crewmembers. probably one of the most visible ambassadorial positions we have in mta. he is a great role-model for his colleagues in terms of [o-ufrplgts/] attendance also in the years and his customer service skills are known to be exceptional. he told me he specialty many, many years on the california line and known as mr. california. which i think speaks a lot about his customer service skills. no complaint