mr. kestler, do you agree with is that?the leadership of the secret service is causing these problems? >> yes. but i would describe it as a culture within the management of basically penalizing agents and they are brave and dedicated for pointing out problems deficiencies even potential threats. you saw that happen with with the females, uniformed officer who reported gunshots, the supervisor overruled her and later she said she was afraid to push it because she felt she would be criticized by management. >> reported gunshots where though tell the audience what happened. >> gunshots at the white house. they were not detected in fact until four days later. >> this is another incident where somebody took a rifle, shot across at the windows, the agent heard it, reported it, and you are saying, mr. kestler, that was told to shut up. >> yeah. and conversely, the incentive is in order to get ahead and in order to get promoted you have to go along with the idea that the secret service is invincible, you have to suppress. >> no imp