mr. lourey from the building division. good afternoon supervisors, dan lourary, deputy director of inspection services for complaint process and procedures. filing a complaint. a compliant is received by telephone, e-mail, referred from another dbi agency, from the board of supervisors office, 311, visits to the counter, department of building inspection, letter of complaint. building inspection. the evaluation occurs within 72 hours of receiving the complaint. currently within 48 hours. site investigation. building inspector attempts to gain access. regarding the validity of the complaint. if there is a code violation apparent. if access is not possible, leave notice to request access. if adjacent property where access is granted. the case is closed if violation doesn't exist or continue the case for violation. this is a sample of notice for violation. request for access. this is a sample of a door hanger we use when we can't gain entry. results based on investigation, if a violation is verified, a notice of violation is

mr. lourey from the building division.