mr. matthew raball. you can clap. [ applause ] >> matthew is working at fire dispatch, the day the airlines flight 214 crashed on its flight to san francisco international airport. it was a sad day in san francisco which made your job that much more important and the work that you did to help get first responders on the scene, so that much more incredible. while a separate dispatcher coordinated the crash scene, dispatcher matthew responsibility was to send fire department assets from the city south to the airport in support of firefighters assigned there. he relaid information to the responding units, dispatched back up resources and apparatus and assured safety for the medical that -- the dispatch source center had information from the outside information. matthew had to determine what information was essential to relay to the incident command to keep the airways free from traffic. he did not an outstanding job. matthew has been an outstanding member of our city family for over eight years and it's a pl