mr. mcgee, in your testimony, from what i read, you proposed to put the risk of overbooking on the air carrier. i don't think that's been discussed here yet in much detail. within 30 seconds or a minute go into more detail on that proposal. >> certainly, congressman. what we're saying is there should only be voluntary denied boarding, not involuntary denied boardings. from our perspective we don't see a downside to a passenger being offered compensation to take a later flight. i've done it myself with my son. from a passenger perspective, that's fine. but we have called today in my opening remarks i said. >> what happens in a situation, i'm not trying to be argumentative with you but respect the time so we can get on to votes and lunch and what not and bathrooms, whatever. what happens when no one volunteers. >> compensation is raised. >> theoretically that doesn't happen? it was going to happen on the united flight? the plane doesn't move at the end of the day. >> united said offer of $10,000.

mr. mcgee, do you want to answer? >> yes. there's been a lot of talk today about employees and the term is used, it's been used multiple times. i think an important point here is that this is an industry that has massively outsourced so many functions, including functions that interface with the public. so i'm not sure that many passengers are even aware that when they check in or when they're speaking to a customer service agent, in fact in many cases they're wearing the uniform of an airline, they have a name tag from an airline, but they're outsourced. what this means for passengers is that in no way are we denigrating the work of the people looking for jobs, but the fact is they're poorly trained, it's a transient workforce, and the airlines have outsourced just about everything that the faa will allow in outsourcing. we're not here today to talk about aircraft maintenance, but that's one area that affects safety. >> thank you, mr. chairman. >> thank you. mr. duncan is recognized for five minutes. >> thank you, mr. chairm

mr. mcgee, want to answer? there has been a lot of talk today about employees. the term has then use multiple times. i think an important point here is that this is an industry that outsourced so many functions, including functions the interface with the public. i am not sure that many passengers are even aware that when they check in for our speaking to a customer service agent -- in many cases, they are wearing a uniform from an airline, but they are outsourced. what this means for passengers is that in no way are we denigrating the work of the people looking for jobs, but the poorly, they are trained. it is a transient workforce and the airlines have outsourced just about everything the faa will allow in outsourcing. we are not here today to talk about aircraft maintenance, but that is one area that affects safety. >> thank you. mr. duncan. >> thank you, mr. chairman. just yesterday morning at the knoxville airport the plane we were supposed to fly to clipped a, a wing baggage truck with dam

mr. mcgee, do you have any comment in the training that is afforded the employees in so far as mental health is included? anything to help the employee deal with customers who are acting odd? or on a personal basis, or self-improvement, i fly twice a week. so, i've seen it all. yet. i've encountered every now and then a very rough attendant. will it be because of stress, would you indicate that any training is given to them to be able to deal with mental health problems if they arise? >> i think it's an excellent question, congresswoman. because as i stated earlier, this is an industry that heavily outsources. i'm a former airline employee myself. i should point that out. i'm faa a licensed aircraft dispatcher. i spent seven years working in ground operations and management. i was proud to work at pan-am, an airline that was renowned for customer service. but right now, we have a situation where employees are understand tremendous strain. i think it's the executive decisions that are putting fl

mr. mcgee, thank you for your comments that were just made about this industry, hoping to fix some of the customer service problems themselves. last, you know -- like many americans i was disturbed by the video we saw of mr. dao, and also other video subsequent to this that's why i along with my colleague sent a letter to ask what questions if an airline asks seated passengers to exit a plane in order to accommodate a flight crew. mr. munoz, thank you for taking responsibility as a ceo for that disturbing video and making sure that there are policies now in place to ensure that doesn't happen again. that's the customer service solution that we here on this committee are looking for. i don't believe government can solve your problems. i don't believe this committee ought to solve any customer service problem. frankly, that's something you that should do for your customers. and we are your customers. we fly a lot. we interact with many of them in many different airports. let me tell you, i've per

and with that, mr. mcgeeyou may proceed. >> good morning, chairman schuster, ranking member defazio and ranking member larson and all committee members. on behalf of summaries union, the policy arm of consumer reports, thank you for the opportunity to speak today. the abusive treatment of dr. david dao on board united express last month shocked us all and exemplified that consumers are are at the mercy of powerful airlines in an ever more concentrated industry. american consumers are very much aware that dr. dao's fate could all too easily have been their own. this incident and other recent media reports has regalvanized congress and we applaud this committee for calling this hearing. the major airlines may boast of investing millions into their operations, but a closer examination reveals those investments often focus on amenities and perks for the few who can afford to pay more to fly in premium classes while the overwhelming bulk of classes in economy are subjected to packed cabins, tight seats, new and hi

mr. mcgee, you may proceed. >> good morning, chairman schuster. ranking member defazio. chairman chairman. the policy arm of consumer reports, thank you for the opportunity to speak today regarding the concerns of millions of american air travellers. the abusive treatment of dr. david dao last night shocked us all and exemplified that consumers are at the mercy of airlines. consumers are aware that dr. dao's fate could all too easily have been their own. this incident and other recent media reports has regalvanized congress. the major airlines may boast of investing millions into their operations, but a closer examination reveals those investments often focus on amenities and perks for the few who can afford to play more in premium classes while the overwhelming bulk of passengers in economy are subject today packed cabins, new and higher add on fees and an utter lack of respect. we hope the committee will take this opportunity to address overbooking and denied booking and take a look at the on

mcgee? barnes? >> both incorrect which of these two individuals takes longer on a daily basis to style his hair. >> mr>> definitely. >> definitely gordon hayward. >> correct. you know how long it takes them? >> about an hour? >> is a six or 7 minutes. >> okay. >> which fast food chain originated in salt lake city? >> wendy's? >> mcdonald's. >> chick-fil-a. >> in-n-out burger. >> kfc. >> there it. i know my opponent. >> i beg to differ he knows his food. >> utah fried chicken thank you so much fun. what are we looking at the rest of the week when warriors take on the jazz? >> it will feel like a completely different weather pattern the next few days. the process started today if you are coast side you felt it. tough when you go to the beach and you expect it to be hot and you want to cool off and you see fog. here you can see the live camera looking out to the open assure. the snowpack in the sierra toward echo peak close to south lake tahoe close to a thousand feet you can see the snowpack from 155 inches to today 123 inches. the snowmelt rate has been increasing the past few days because it has been

mcgee. >> matt bryan. >> andrea. >> and you are both incorrect. >> that is correct. >> i knew that one. >> which of these two individuals takes longer on a daily basis to style his hair. >> mr. >> got to be mark davis. >> yes, definitely. >> gordan. >> -- gordon. >> correct. >> how long does it take him. >> an hour. >> six to seven minutes. >> okay. >> which fast food chain originated in salt lake city. >> wendy's. >> mcdonald's. >> california. >> california. chick-fil-a. >> not chick fill la. >> not in and out. >> boom. >> i know my opponent. >> scoot reese, ktvu news. >>> coming up in an emergency meeting in buckingham palace. the big announcement about a royal retirement. >> >>> they announced that prince philip will be retiring from his duties. >> more on how people are responding to the announcement. >> the news came early on thursday. it is far away from scotland and summons to walking ham palace and came the announcement that prince philip. queen's 95-year-old husband is going to be relieved of his duties. >> there is already strong reaction to that announcement. >> this is the united kingdom. the commonwealth and the wider world will be a huge benefit for us all. >>