mr. milosevic or somebody like that know that this time it's serious. isn't there an art to that?saying, "okay, that was off the record. now, this is for real." how is that done? - well, i think milosevic knew it was real, because it was the highest level negotiating team the president had ever sent, and after the tragic accident on mt. igman, where three of my four team members were killed, when we returned to the area, the serbs of bosnia had lobbed a mortar into the downtown marketplace in sarajevo, killing 37 people, and we had responded, finally, belatedly, but decisively, with nato bombing. so milosevic knew this one was for real. - was it true--a lot of observers in the world media and a lot of world opinion thought that in the end, the bosnian serbs, they had it right. they were going down the straight road of their interests, and the west was sort of wimpy and mushy until you came along. was that basically true? - i think that it is a correct perception that karadzic, mladic, and the bosnian serbs were holding the entire world at ransom, with an outrageous resistance to w