i'm not looking for a telephone conversation with mr. munoz. okay? i don't believe that would be fruitful. i'd rather him changing the culture of united airlines. by the way, his public apology to the family we accept with gratitude. okay? i don't need -- sir? >> you're saying he lied yesterday about communicating -- >> that wasn't my word. i said he misspoke. i don't know. maybe he thought he did. i don't know. he did not. okay. somebody who hasn't -- >> [question inaudible] >> when our investigative work is done, we will file suit. i don't really have a clue when that will be. it's true. we have two years to file it. i promise you won't be that long. but it will be filed in state court. circuit cook of cook county. yes, ma'am. >> [question inaudible] >> well, i think -- yes. i guess as a couple, they were asked to do that. right. anything else. >> [question inaudible] >> i don't know how it occurred but i do know one husband and one wife would not have left each other. so -- >> [question inaudible] >> i don't have an answer for you. i don't know. i

it is something mr. munoz and his people need to look at. because the public relations problems they have aren't just limited to this video. yes, ma'am? >> [ inaudible ]. >> thank you for your question. my dad is a wonderful father. he has raised with my mother five great children who have gone on to do great things and will continue to do great things. he is a loving grandfather. and at the end of the day, that is the person who we are trying to protect and take care of. thank you. >> [ inaudible ]. >> as my immediate family, and my husband and children are here in chicago, we are deeply affected by it. our lives have been interrupted, and our normalcy is not where it was on sunday morning. furth furthermore, my siblings, who all have thriving careers and are in graduate schools, their lives have been interrupted. as some of you may know, they're in the health care field. they are trying their pest best to do their job without further interruption from local media, whomever might be stepping into their lives right now. >> that handsome gent

yesterd yesterday, mr. munoz gave an interview on national television, and he was asked point blank, did dr. dao do anything wrong? you know what he did? he hesitated. he hesitated. maybe he thought, well, where'd that question come from? but then he regrouped and he said no, he did nothing wrong. no one should have been treated the way he was treated, stating the obvious. but he didn't state it initia y initially. initially, he backed up his people. and that may be a big part of the problem, the culture. it's us against them. well, we're them, and this lawsuit, among other things, hopefully, will create a not just national discussion, but international discussion, on how we're going to be treated going forward. whether it's a matter of overbooking -- and i think perhaps that's what's going on. but if i understand what occurred last sunday here in chicago it wasn't even a matter of overbooking. it was a matter of, at the last moment, four employees had to get to louisville so they could go to work the next day on

there certainly will be questions about that given that mr. munoz said yesterday that that was his intent. >> united shares largely unchanged. with all of this attention i'm thinking chipotle and wells and volkswagen didn't have press conferences like this covered as widely as this one is being covered. maybe a settlement is in the offing. we'll find out. >> there's that issue and broken consumer trust and whether there's any lasting impact. we'll talk to phil who is inside that room when he gets out of there. that has to be the concern. i know you guys followed that stock plunge of united and recovery yesterday. today sort of unchanged. unclear what the actual business ramifications are going to be from something like this. it has held our attention for four days now. >> ironically they didn't raise the price above $800 to get off the plane. the price to get off the lawsuit is going to be a lot higher than that i would imagine. >> dow is up seven points. when the we come back, busiest week of the year for ipos. ceo of one of today's debuts will joi

mr. munozs now the best-known ceo for all the wrong reasons. >> well, he had a tough break this week. he had a breakdown and they had a problem and he got out and apologized as quickly as he could. he maybe didn't grab it the first hour, but he's all over it now. the trick is, michael, on these things they won't have another problem of dragging passengers off the plane. the trick is to get a culture where the customer is centric. they're the number one issues and now they look, they've got a scenario play, on everything that possibly could happen going forward. we always fix the problem we had, but we didn't anticipate with 400,000 people some of the things that would pop up in the future. and with social media today, you have to be scenario playing on every level of every possibility because your reputation is a camera shot away. >> is there a political analogy here in that there's a danger when you become the ceo that you're just too far removed from some of what goes on on a day-to-day basis

. >> mr. munoz had that opportunity to publicly, first of all, apologize. and he didn't. and then he called the doctor belligerent. then he finally said, meia cull. >> latin for my fault the attorney says dr. dao will be filing a lawsuit. he doesn't know whether there will be action in the american airlines incident. >> >>> flying in and out of sfo on the week you better be ready fore delays. the airport works to res from the second long-term runway at sfo the work is happening over the weekend. the past weekend work triggered more than 50 cancellations. airport officials say weekend travelers should expect similar issues as work continuing through mid-june. airport said it's made ample warning with the airlines about the work. >>> he is in pain has been for more than a year the warriors for foresweep tonight in against the they have to do it without the leader, head coach steph kerr ruled himself out over the weekend indefinitely he might not come back at all the issue ongoing symptoms related to back surgery. a picture of kerr today showed up during the team's shoot aro

mr munoz told abc's programme good morning america, what he thinks went wrong.stem failure. we have not provided our front—line managers with the tools, the procedures which allow them to use their common sense. they could have been solved by this. that is on me. i have to fix that. if you look at the policy, and a lot of people learned this week, three this story, —— three this story, in the fine print, new can be asked to leave a flight when you are asked and without compensation. why went those at united not able to offer people more money to leave that like? back to this issue, there are many of these points we need to look at. there is an incentive programme that works well outside the gate. clearly, when you get into an aeroplane when you are boarded, with your luggage, your incentive model needs to change, that's why one of the policies is one we will look at. we do empower oui’ one we will look at. we do empower our folks to a degree, but we need to expand and adjust those policies to expand and adjust those policies to allow more common—sense. to expand

what would you advise mr. munoz to do tomorrow? >> there's no more human guy to put a face on united than oscar has. i know, knowing oscar, how personally troubled he is, he's going to make all the apologies. he doesn't like this at all. and i'm sure they're going to review everything that went wrong. and they could improve, i'm sure they can. but at the end of the day, they're going to try to make it right with that person. not all the people on the airplane that made the videos. and i suspect they will. my understanding was that person actually was accommodated. i'm not sure about that. >> gordon, thank you very much. ceo and chairman of continental airlines. >>> stocks closed fraction alli higher. nasdaq higher by three points. and the s&p 500 was higher by 1 2/3. a rather listless trading day. >>> we heard from janet yellen this afternoon, talking about hiking interest rates gradually to sustain what she's calling healthy growth. joining us is steve liesman. >> the economy is pretty healthy, she likes what she sees from the con

in his first tv interview since the incident, mr munoz vowed it would never happen again, but said hedia need to stop and the likes of facebook and twitter must do more to police what is posted online. that's what an mp said today after a man was sentenced to four months injailfor threatening to kill her. mark sands pleaded guilty to sending the grossly offensive messages on facebook to the eastbourne mp, caroline ansell. she's the latest female mp to be singled out for abuse online, as our political correspondent, alex forsyth, reports. with a brazen hand gesture, mark sands arrived in court. never in trouble with police before, now in jail for threatening to kill his local mp. when police found his facebook page, it was full of posts described as hateful and vitriolic, showing entrenched political views. he referred to himself as a trainee murderer. he wrote, "end poverty, kill a tory now." and the one for which he was jailed, "if you vote to take my money, i'll come round your house and personally stab you to death." just because it's online, it doesn't mean it's not real. that was

mr. munoz said he was going to do the right thing and he has. jeffrey toobin is on the phone with me. i mean, not a huge surprise that they didn't drag this thing out in court. i wonder how many millions he is getting paid. >> you know, i don't know and i wouldn't want to speculate but i'm sure we're well into the seven figures. but, you know, as you point out, brooke, this is not a case that united wants kicking around the courts for a year or two. they do not want a jury to decide how much money dr. dao is going to get. so i'm sure they paid a great deal of money by at least the legal part of this story is now over for them. >> why do you say legal part? what else remains? >> well, their reputation. the fact that every time you get on an airplane now, you're exchanging glances with other passengers and everybody knows what you're thinking. you're like, i hope they don't drag me down the aisle in the middle. you know, this is something that captured america's imagination. >> it did. and it's not going to go away any time soon. i mean, i would v

that said, mr. munoz first reaction to me was awful, reprehensible.or me, you can tell them, double, i'm not buying the stock. >> because of that fact, that's why you have to get it done even quicker. the social media world created this into this unbelievable story. it's on the front page every single day. it's got to get done immediately. i completely agree with the analyst talking about that. this has to get behind them. it's not the dollars. i mean, if it's 5 million or 10 million. what is that to a company actually when you talk about the billions of dollars. >> say these guys won't recover from this. >> i don't think anybody will. >> the quick st way to recover is get it behind them. i'm shocked that they let there press conference going today. i would have shown up at the back door with a lot of money and get it out of the way this company is suspected of $37 billion in sales and $6 billion in ebitda, bags of money. get it out of the way. >> i'm sure his toeshs aren't working for sure. >> one big tech name is reporting as well, netflix the stock

. >> the ceo of united, mr. munoz, he was on good morning america. he was asked if he was at fault. roll tape. >> it was a system failure. we have not provided our front-line supervisors and managers and individuals with the proper tools, policies, procedures that allow them to use their common sense. >> do you think he's at fault in any way? >> no. he can't be. >> in which case has he just given the case to the doctor who was dragged off the plane? >> he certainly helped the case. he helped his civil case considerably. but the case is liability, which the doctor seems to have and everybody that viewed the video will be on the side of the doctor, the ceo is saying we are at fault. there's damages. what is he going to collect? he's in the hospital. looks like he may have a concussion. looks like damages could grow. >> you don't think it will go to court, do you? >> i think they'll settle. they'll see liability and put this behind them really. >> do you it fairly quickly? >> i would suppose they would. >> you condition win in the court of public pin with the dragging. >> he already sa

dao has issued a statement where he says mr. munozthe ceo of united said he would do the right thing and he has. in addition, united has taken full responsibility for what happened on the flight without attempting to blame others, including the city of chicago. for this acceptance of corporate accountability, united is to be applauded. united also released ten changes that it will make to its overbooking or its crew reallocation activities to avoid ever having to deal with a situation like this. the answer of, the anchor, lester holt, just interviewed the ceo of united airlines. he will join me in a few minutes with more on their conversation. back to the 100 days. republicans are revig their efforts to repeal and replace obamacare. it will have the backing of a key conservative group known as the house freedom caucus. >> whether it has the backing of the american people. particularly those who have placed all their hopes in donald trump. and rehema ellis joins me from canton, ohio. you spoke to a number of reporters there, that was a

saying, quote, mr. munoz said he was going to do the right thing and he has. adding, quote, united has stepped up to the plate and hit a home run. >>> let's get a check on your weather with nbc meteorologist bill karins. still some spring storms plaguing the midwest but a better outlook for us in the northeast for the weekend. >> east coast catches a break. you'll test your air conditioner in many spots. a lot of weather to talk about from severe storms to a heat wave to snowstorms. let's get to it. right now we're watching the one storm system. this is just the beginning of a very active weekend in areas of missouri, arkansas, oklahoma, texas, louisiana and illinois. r today this is mostly late today into tonight. 24 million people at risk of severe storms. large hail, maybe baseball sized hail possible from oklahoma through the ozarks and late tonight through southern indiana, western ken. not too many tornadoes today. it's more or less a hail threat. the rest of the forecast we're watching the warmth sneak up the d.c. coast. d.c. 84. new york city, 82. that

. >> that being said, if mr. munoz is watching. i'm sure he's watching something. lost then, you blew it t. instinct was to tense up and protect your people. anything you say in the after math to me it falls on deaf ears. so again, can you tell me right now united will go to $150 a share and i wouldn't buy the stock. >> i disagree with you. it's a massive run over the last six months. what i'm saying it's not far off two-week highs. >> it actually is. i read it on this network all the time, it's sentiment is 4.8, and 7.8 three months ago. >> nobody said there was going to be math, tim. i will tell you this, the only thing that's interesting, just looking for a price actions standpoint. they got hit with the storms. they came off that high month consolidation off 52-week highs. to me, united was coming back. that being said, when you agree with how the police execute it or not. here's a company that has a policy shareholders not for consumers, right? it's that simple. jetblue does not have this policy. >> in their charge agreement? >> i read it on the internet, so i

but importantly to mr. munozis problems started with the first statement he made where he supported the employees, the way it was handled and then he said dr. dao was belligerent and problematic when none of that was true. final finally i assume his pr people sai mea culpa. that has more to do with why he may not be chairman than what occurred to dr. dao. >> so since airlines have tens of thousands of employees, there are bad apples in there or people can have a bad day. what should the airlines do going paramount. people do have smartphones everywhere. what do you want these airlines to do going forward? they don't want a flight attendant from hell to take their airlines down and they don't ever want a passenger to have an experience like that. >> it's basic training of the employees, we're in a people business. we need good customer service. no. is the passenger always right? no. we know that. but nevertheless, we've taken the passenger's money, okay, we now need to treat them like we want them to come back and

because the misstep with the communication, the internal communication that was leaked out from mr. munozat was damning as far as he said, hey, we did everything right more or less is what his statement was and he applauded the employees for doing their best. the flight shouldn't have boarded at all. everybody that's followed this knows that. if you're overbooked, you take care of it before the first passenger gets on. >> you've been one in situations, pr damaging and otherwise, to look for opportunity. in your words, when there's blood on the street -- it has not correct -- yeah. >> this is -- >> i'm sorry. i was going to say this is a great lesson for corporates about why they need to craft their brand around the social media profile. you saw this -- like wildfire on social media. if they don't have a good brand, if they don't have good training in customer service they're going to get killed. >> i want to stick on the stock though. that's what i care about right now. >> again -- >> wait, hold on. you said, you don't buy it. >> it hasn't corrected enough. i mean -- >> you bought wells f

yesterday mr gave an interview on national television and he was asked point—blank —— mr munoz gave an he was asked, did dr dao do anything wrong? and he hesitated. he hesitated. maybe he thought, wow, weirder that question come from? but he regrouped, and he said no, he did nothing wrong —— where did that question come from? know one should be treated the way he was treated, stating the obvious, but he didn't state it initially. initially, he backed up his people. and that may be the big part of the problem— the culture. it's us against them. well, we're them, and this lawsuit among other things hopefully will create not just national but other things hopefully will create notjust national but international discussion on how we are going to be treated going forward. whether it's a matter of overbooking, and i think thatis a matter of overbooking, and i think that is perhaps what is going on, but if i understand what occurred last sunday here in chicago, it wasn't even an matter of overbooking. it was a matter of at the last moment, four employees had to get the louisville so they coul

i congratulate and approve of mr. munoz reexamining his procedures.he other airlines and tsa will look at their procedures because this happens too often. >>> still to come, despite threats of a pre-emptive strike against north korea, vice president pence will travel to south korea tomorrow. we are live in washington, d.c. on a chilly friday morning. how do you become america's #1? start by taking care of families for 70 years. earn the trust of 32 nfl teams. be there for america's toughest and help, when help is needed america's #1 isn't a status earned overnight. it's earned in every wash, and re-earned every day. tide, america's #1 detergent my insurance rates are but dad, you've got... ...allstate. with accident forgiveness they guarantee your rates won't go up just because of an accident. smart kid. indeed. it's good to be in, good hands. lwho's the lucky lady? i'm going to the bank, to discuss a mortgage. ugh, see, you need a loan, you put on a suit, you go crawling to the bank. this is how i dress to get a mortgage. i just go to lendingtree. i

>> i think mr. munozot award for the communicator of the year yesterday in terms of, very well-timed. their communicating has been poor. yesterday the story around the same time and we were reading a statement from the night before that was truly lacking in any sort of interest in the well-being of of that passenger. they came out with another statement later yesterday morning or maybe towards midday, which still and then i mean they don't seem to really be saying what people would like to hear >> no. you know what this is like, when i read this, and oscar is from the railroad business, but this is prereddit. >> what? >> reddit. >> i know reddit. >> there's a generation that looks at very different, i'm not saying it's fake news, it's very real news but my daughters say have you watched the way reddit covered this? you no longer can just look at what abc, nbc, cbs, fox, whatever the major, because the younger person's media is the web. they're not looking at what people are saying on the nightly news. wha

. >> we would love to have mr. munoz come on our air. >> absolutely. if he wants to call in, we'll get you the number. in a situation like this, does the ceo need to come out of his or her bunker and speak? >> absolutely. no doubt about it. you have to have a plan, have a key spokesman who could communicate in a bold action. that ceo needs to open up about 300 channels of communication with all the various media. basically get out there, tell the truth, communicate to your staff and partners and most importantly communicate to the media. he should be open to speak to the major media channels. >> you're available to help him, right? >> he'll give oscar the phone number. how common is this to have somebody actual ly ejeblgted frm a flight like this and does it help the law is on their side basically. it's a pr nightmare. it may not be morally right to do but legally it is. >> legally it's right to bring on the stewards from the airport. i didn't see any evidence of the captain there. is the captain involved to be courteous to that person because he wasn'

. >> and how companies have to deal with this and of course this is a man -- mr. munozho has gotten an award for his communication skills not long ago from pr week, starting to seem days late finally get on board. >> pr week said we would not give him the award as of now. >> look at that regret. >> delta beat 77, 75. >> merger -- the margins are very good. delta is doing quite well. i think the stocks have been in a lull. buffett -- he's got 8% of delta. the stock went up on that and it's come back down. i think one of the things that people have to realize in this world that we're in and the executives are all over, that the wildfire -- everything is filmed. there isn't anything you do that's not filmed. i mean, i walked outside and there was a bike almost clipped me. a million views immediately. >> well, you're accustomed to that -- >> i came back from egypt with the egyptian flu. i lost 12 straight pounds and i threw up outside the doctor on a mailbox. that was another million views. there isn't anything you do -- that's why people wear makeup. i don't take off my ma

so, yeah, it's something that mr. munozed to look at because the public relations problems that they have are not just limited to this video. >> after the press conference, the public relations department from united issued a statement saying we continue to express our sincerest apology to dr. dao. we cannot stress enough that we remain steadfast in our commitment to headache this right." as you look at shares of united, we point out that the pr department at united says, look, we can show you call logs showing that oscar munoz tried to reach out to dr. dao. in the press conference today, kelly, the attorney said munoz never talked to dao. we never heard. they claim they did. that said, this is not the last time we'll hear from the attorney or dr. dao because they got the hammer right now. there's a hearing next week regarding evidence of the incident sunday night. we'll likely hear from them again. >> oh, yeah, phil, stay with us, if you would. bringing in our aviation consul substantiate, mike boyd, and, mike, you know, a

mr. munoz in his interview on good morning america had exactly the right tone. about changes in terms of authorities gait agents would have -- gate agents and crewmembers. letting employee travel create a brandes are up shun for you is a real challenge for an airline. seems to me like oscar munoz gets that and will dress it appropriately, i hope. charles: they will be teaching in this business school courses for many years to come. really appreciate it. >> thank you very much, charles. great to be with you. charles: if bannon is on the outs, what will it do for tax reform. steve bannon acknowledged that he is not longer the president's top guy when it comes to the economy, what happens now, charlie. >> let me make a point about the united thing market cap was erased. charles: at one point it washundred million. but came back and beating earnings again. >> is beating "the hill" out of that guy, making sure their crewmembers got a seat is that charles: i give you a better story. wells fargo is getting hammered and been getting hammered with the incident. this stuf

dao releasing a statement minutes ago saying mr. munozthe ceo of united airline, would do the right thing, and he has. in addition, united has taken full responsibility for what happened on flight 3411 without attempting to blame others, including the city of chicago for this acceptance of corporate accountant, united is to be applauded. again, dr. david dao has reached a settlement, a confidential settlement with united airlines. i think united is hoping this starts to finally put this entire controversy to bed, or at least take it off the front pages for the last two and a half weeks. >> i wonder how steep that was. >> boy, without us having any word, you know, it's confidential, the estimates are going to go sky high. >> any historical precedent on this? >> there is not. the speculation is between $5 million to $10 million. those are strictly guesses from lawyers who said, as i look at this, this is what i look at right now. typically, guys, you usually hear what the settlement winds up being maybe a year and a half, two years later. t

>> well, i don't know enough specifically about what united's policies are but i think mr. munozolicy failure. and i took that to mean that the company did not provide enough flexibility to their agents. i think another policy failure was the thought to use police authorities to remove people from the airplanes. those seem to me to be just bad policy. on behalf of united. i am sure today -- not just united, but every airline in the industry is busy looking at their policies. >> well, he also said right after this that it was -- it was an apology to reaccommodate the passenger which isn't what happened there. federal lawmakers are pushing for hearings, they want the airline to explain what went wrong. can you see any substantive action from congress on this? >> i think congress shining a light on this is not a bad thing. i do think, however, that what tends to happen in washington today, we have some kind of incident and washington is reactive. and we end up with either a law or a regulation that may or may not be required. i can tell you, you don't need to tell united airlines th

they said that we tried to reach mr. munoz. he has not returned our call. do everything it can to avoid a similar incident. >> we have all seen the shocking and disturbing videos which will captured the unacceptable mistreatment of our customer, dr. dao. >> reporter: democrats in congress are also pushing for a federal investigation amid the outcry. in new york, jackie ibanez fox news. >> take a look at this chaotic scene in new york. this started when a train with more than 1,00 for nearly three hours yesterday. the situation escalated when amtrak police used a stun gun to he subdue a disruptive man in the station sparking this stampede. the train became disabled when amtrak was experiencing power problems. very scary. >>> time now is 8:16. some trouble for a carnival cruz ship leaving alabama. it had technical difficulties convenienting the ship from reaching its maximum speed. we're also told the ship won't be able to reach its scheduled itinerary including a visit to cozumel mexico. passengers who opted to stay on board got a 50 percent discount and on

he had -- mr. munozortunity to publicly first of all apologize and he didn't and then he called the doctor belligerent. then he finally said mea culpa. so i think we're past that stage of nemeeting dr. municipaloz to anything. >> lawsuits coming in the united incident and the american incident? >> i don't know about the american incident, united, yeah. >> thomas demetros, thank you very much. >>> coming up, a surprising reason people are talking about the chain smokers latest concert. but first on a monday morning these messages. t quite sure what it is. it's jelly. does tuesday work? treat your clothes better with new tide pods plus downy. cleans and conditions in one step. it's got to be tide it can seem like triggers pop up everywhere. luckily there's powerful, 24-hour, non-drowsy claritin. it provides relief of symptoms that can be triggered by over 200 different allergens. live claritin clear. this timyou haveis turn. 4.3 minutes to your

are you the guy who described mr. munoz as communicator of the year? >> i certainly am, yeah.020 hindsight is wonderful thing this was a month ago. we're not psychic. if you look at achievements over 18 months since he took charge, at very difficult time when the previous ceo left under a cloud. he re-engaged staff. got all the union deals done ahead of schedule which was unprecedented. customer service levels were up. they're on time levels were up. share price was up. and he really was galvanizing the company and had done a great job and big part of that was re-engaging the staff. stuart: how do you feel this morning or yesterday morning when you see initially he blamed the passenger calling him abusive. that didn't go down very well. how do you feel now what you said a month ago? >> i think if we were awarding communicator of year now we wouldn't give it to oscar munoz. their response was not good. they finally came out yesterday with a proper apology that should have been out on monday. that was, that was a bit tone deaf there. their initial response was tone deaf. i see h

. >> you get the sense mr. munoz would like a do-over from the way things were handled the beginning. >> he recognizes this is a low point, not just for united but for the airline industry and hopes things move upward from now on. no pun intended. >> thank you. we'll have a lot more of this interview on "nbc nightly news" tonight. one of our favorite shows. >> loving it, lester. >>> another airline confrontation making news this morning. a passenger was kicked off a delta flight in atlanta earlier this month for using the bathroom while the plane was on the tarmac waiting to take off, despite the crew telling passengers to stay in their feet. the 39-year-old hamilton told delta agents he couldn't hold it anymore after a 30-delay on the tarmac. when they tried to remove him he refused to leave. >> i'm not clear why i have to leave this plane. i purchased a ticket. i had an emergency. i had to pee. i had to pee. i tried to hold it the first time. i absolutely couldn't. >> i understand that. >> okay. i'm being kicked of

. >> you get the sense that mr. munoz would like a do-over of how things were handled at the beginning. >> yeah, this was a low point for the united industry and hope things move upward, no pun intended. >> we'll have a lot more on this interview tonight on "nbc nightly news." one of our favorite shows around here. >>> and in other news this morning, how about this? a passenger kicked off a delta flight in atlanta earlier this month for using the bathroom while the plane was on the tarmac waiting to take off. this, despite the crew telling passengers to stay in their seats. the 39-year-old said he told delta agents he couldn't hold it anymore. after a 30-minute delay on the tarmac, when delta agents asked him to be removed from the plane, he refused. >> i don't understand why i'm being asked to remove the plane. i had an emergency, i had to pee. i tried to hold it the first time and i absolutely couldn't. >> and i understand that. >> eventually, all the passengers were forced to exit that plane. hamilton was not allowed t

i know april 30th i think is the day mr. munozgoing to be put in place for sure. united has already started assuring the public that the chicago police department or agents of the chicago police department will no longer be used to take off nonviolent, nonterrorist-type people, passengers, like all of us, so that's a good start. so the whole overbooking issue is going to have to be revamped, i believe. and how employees get from point a to point b. they no longer can really take a seated, ticketed passenger and either violently or candidly nonviolently take them off the airplane. >> do you hold united accountable for this or do you hold the chicago police accountable for this, given that they were the ones who physically dragged your client off the plane? >> yeah, united at the end of the day is totally responsible for what occurred here. maybe not totally, but they -- united is the captain of the ship. united chose to use chicago police, three officers, who mayor emanuel has said that will never happen again. so united watched ho

mr. munoz had that opportunity to publicly, first of all, apologize, and he didn't. called the dr. belligerent. then, he finally, mea culpa. so, i think we're past that stage of needing dr. munoz to say anything. >> lawsuits coming in the united and the american incident? >> i don't know about the american incident. united, yeah. >> thank you so much. we appreciate your time. >> pleasure. >>> up next, dylan is in the orange room with a surprising reason people are talking about the chain smokers' latest concert. first on a monday m good morning! um, i got something on this, but i'm not quite sure what it is. it's jelly. definitely jelly. it's already coming out. does tuesday work? treat your clothes better with new tide pods plus downy. cleans and conditions in one step. it's got to be tide it can seem like triggers pop up everywhere. luckily there's powerful, 24-hour, non-drowsy claritin. it provides relief of symptoms that can be triggered by over 200 different allergens. live claritin clear. this timyou haveis turn. 4.3 minutes to yourself. this calls for a taste

mr. munoz there talking about some new rules.? >> it's a fine line. as we talked about last time, they're under enormous cost pressure. airplane travelers are incredibly cost sensitive. they're switch in a moment to a cheaper airline so they try to cut costs. on the other hand, people say no mas and united crossed that so now they have to find their way back to the other side of the line and do even more as he was describing to try to get people back. >> will it ever be a pleasant experience or is this what it's going to be? >> it's probably what it's going to be. honestly, willie, it's frankly what people want in that they want the cheapest fares and they don't want to pay more to be on a better airline. >>> coming up next, the justice department's number two is now in place overseeing the russia investigation after the attorney general's recusal. congressional elijah cummings knows the dnew deputy ag very well. he joins us with his thoughts on that and more, next. e's a dog. [ whimpers ] find ping-pong. okay, let's go. find you

mr. opportunity owes i munoz is not running united by himself.did not say anything that made you feel like they got what was happening. this icorrect, thetock is affected are, this is a time when you have a board directors, stock holders, people employees, people this man is answerable to, have to say enough is enough. in today's world things happen so quickly. charles: we saw that with wells fargo. who took 75 million back from a couple of top executives. it was just two weeks ago they had that leggings crisis. they could not get on the blainplane because they were wearing leggings. and they kicked them off, and people in social media went nuts, maybe they would say, let's look at our policies before we step in this again. >> you think they would have learned a lesson from blocking someone from boarding a flight over leggings, with all serious problems in the world, you really care about leggings? i agree with eric, i think that the ceo of united needs to step down. no passenger should be violently removed and assaulted on a plane for any reason

mr. nardelli, can you see why oscar munoz came out with that initial statement where he didn't simply say i'm sorry? >> physical an interestiit is a. with all of the disruption that's happened over the last couple of weeks on every airline, i think passengers have to be patient, they have to be measured. there are going to be situations where they are going to have to bump passengers because it is important to get the crew on-site to be able to lift the next plane where you have 400, 500 people depending on the size of the plane ready to go. i'm not sure it was handled appropriately but i'm not sure the passenger acted appropriately either in this situation. >> regardless, mr. lutz, you see a passenger on your plane getting dragged off, physically taken off an aircraft, a paying customer, don't you just say, i'm sorry, even if the plane has a right to do that, even if legally the airline can do that. >> i'll tell you what. for me, credibility-wise, it's a stretch that p he should say, you know what, let's call the cops on this guy. the cops came and said, let's just beat the crap out of h

mr. jean-claude trichet, former ecb president. first, sebastian salek. seb: the ceo of united airlines has offered a second apology after a passenger was dragged off a plane in chicago. oscar munoz describe what happened as truly horrific, following backlash and the slump in the company share price. there is a review into the incident. daimler almost doubled with surging demand for mercedes cars. earnings before interest and tax climbed to 4 billion euros. daimler has been reaping the benefits of a rebound of its product line after supporting an expansion of its suv's. i morning that the u.s. auto market has peaked and will shrink this year, despite unprecedented interest from outside. ,ark carter said industrywide it may fall from a record last year. he said toyota's incomes were the highest ever after auto sales in the u.s. declined in the first three months of this year. that is the business flash. francine: that january, ecb president mario draghi said that a marker of healthy inflation would be broad-based price gains across the euro area. bloomberg calculations show there are large discrepancies from country to country, in the impact of the 2.8 trillion euro program. there

munoz saying "like you, i can't to be disturbed by what happened on this flight and i deeply apologize to the customer forcibly removed and to all cust mr. customers aboard. no one should be mistreated this way. i want you to know we will work on taking full responsibility and will work to make it right. on monday he sent a letter to unitedd employees calling the passenger belligerent and uncooperative. it's all complicated. >> the reaction from the passengers is amazing. you can see how horrified they are. >> finally, real quick n a separate development, lawmakers are deplannedi inin inin ining answers. since this video surfaced monday, shares have fallen about 0.8%. and there's two things that we wanted to mention here. i said it yesterday. given the competitive dynamic or lack of competitive dynamic on so many routes in the united states and around the world, it's hard to imagine if you were sitting on expedia or kayak or however you're traveling these days, if a flight goes there and united is there at the right time, the price is right, it's not like you'll take -- >> if there's no other choice. >> oftentimes there's no other choic