mr. pillpal. >> and i just realized i wore my boston shirt. prior to serving in boston john was the deputy general manager at bart and has worked in other cities as well so his transit management experience is considerable, and i just wanted to note that. i will just add a couple of things. i think john hailey covered many of the points. the one management is overall topic how to keep service on time. switchbacks are a technique in line management. i think the real key issue at mta is actual transit operator staffing and when they have fewer than they need there are problems with filling runs and having to make other adjustments so i think keeping operator availability at a high level, highering and training on a regular schedule is critical to running muni effectively. just as antidote last night after the game i was downtown. there was a lot of joy and celebration, but there was also a lot of muni delay that was unanticipated, unanticipatable. i understand that trains were stranded on the embarcadero. that power had to be shut down for safet