mr. qwong's statement that business owners don't want to modify the interior because of losing space or square footage. actually, it's the fact that, due to the wide variety of issues presented when pulling a permit for interior work. making repairs to the interior of the building are far less expensive and expansive. i stand before you to talk about my struggles to get accurate information. i fear retribution from their lawyers as a result of speaking up today. such as asking why they're asking for the casp inspection or other information that those lawyers are demanding. however, i feel it is important to be -- a voice for my community. i have many disabled customers. as a microbusiness, we cannot afford to alienate any segment of potential business. also, i could not afford to defend a lawsuit nor could i afford to settle out of court. as a businesswoman and a resident of noe valley, i wouldn't want my reputation to be someone who doesn't care about others. i am on the a.d. committee, whose purpose has been to warn and protect merchnlts in san francisco from the lawsuits that be targeted sm