. >> so, mr. ruddy, prior to these hearings, what has gm said to you?communicated to you and have they been responsive when you have tried to ask questions yourselves? >> gm has never been responsive to us to this day. the only reason we got our black box returned before coming to washington was because our united states senator, senator toomey, wrote a strong letter to mary barra about how gm had treated us and to return the black box. he also wrote a letter to nhtsa. the last two days at the hearings between the house and the senate, the idea that she had a tough time of it, if anybody is reporting that, it's not the case. if anybody had a tough time and has been frustrated and aggravated, it's been the families and the congressmen and the senators who have been trying to get answers from her. they're the ones who have had a couple tough days. she just gives the standard answer which we have to do our internal investigation. they're asking her very basic questions that have been well publicized in the media concerning dates, when there were various re

when, she refuses -- >> mr. ruddy, the show is just about to end. we hate to cut you off and thank you very much for joining us. thanks to mary ter rea and leo yud which. we reached out to gm and they told us they will not respond on specific cases and extend our regret to those who were affected. >> our sympathies to the ruddies as well. that's it for our show. "the closing bell" begins right now. >>> hi, everybody. welcome to "the closing bell." i'm kelly evans down here at the new york stock exchange. >> and i'm bill griffeth. this is one of those days, the s&p, any closing above -- any positive close is another new all-time high for the s&p 500. the dow needs 44 points to close at an all-time high, which hasn't been done since december 31 of last year. so we've gone all this year without one. we had 30 all-time highs if memory serves last year. >> it was one after another. right now we're only about 20 points away with the 20-point rally we're seeing. stocks are hitting these highs amid a week that continues to be driven by controversial charges

mr. feinberg is the first step. i would now be happy to answer your questions. thank you. >> thank you, miss barra. i want to acknowledge the families are here and have sympathies, one kelly erin ruddy of pennsylvania is one of those we offer sympathy to the families and we have all of you in our hearts. miss barra, our committee reviewed more than 200,000 pages of documents. what we have found is that as soon as the cobalt hit the road in 2004 drivers began to immediately complain to general motors that the cars ignition systems didn't work properly. you can imagine how frightening it is to drive a car that suddenly you lose the power steering and power brakes. when the switch for the cobalt was being built back in 2002, gm knew the switch did not meet its specifications for torque. am i correct? >> yes. >> gm engineers began to look at the problem and try to figure out how to address it. gm understood the torque and the switches measured below its own specifications. is that right? >> yes. >> is it common practice for gm to accept a part that does not meet gm specifications? >> no. but there's a difference between a part meeting or not meeting specifications and a part being defec

mr. feinberg is the first step. i would now be happy to answer your questions. thank you. >> thank you, miss barra. i want to acknowledge the families are here and have sympathies, one kelly erin ruddy of pennsylvania is one of those we offer sympathy to the families and we have all of you in our hearts. miss barra, our committee reviewed more than 200,000 pages of documents. what we have found is that as soon as the cobalt hit the road in 2004 drivers began to immediately complain to general motors that the cars ignition systems didn't work properly. you can imagine how frightening it is to drive a car that suddenly you lose the power steering and power brakes. when the switch for the cobalt was being built back in 2002, gm knew the switch did not meet its specifications for torque. am i correct? >> yes. >> gm engineers began to look at the problem and try to figure out how to address it. gm understood the torque and the switches measured below its own specifications. is that right? >> yes. >> is it common practice for gm to accept a part that does not meet gm specifications? >> no. but there's a difference between a part meeting or not meeting specifications and a part being defec