mr. runyon, you're recognized for five minutes. thank you, mr. chairman. i would probably throw out a couple of verbal questions and maybe some and analogies to set the table. the one you probably won't have her. but i just want to throw it out there and see if you can respond to why someone would even ask it. is va too big to fail? that is something we have dealt with in other sectors in the last decade. i think it is a legitimate question. and when we talk about trust and processes, how are we going to get their? as representatives lauretta said earlier and you followed up and during mr. huelskamp's question about process. your quote was on the personal fact your company need a set of facts to act on. that could be done in the budgetary process. i'll use the analogy. go back to your high school college days. your girlfriend broke up with you. you made at the next day, but you didn't ask her to marry you that day. the legitimate process he is gaining trust over time. and to go to bat an eyelid at she brought up the fact to manage requirements. their seven

mr. runyon, you are recognized for five minutes. >> thank you, chairman, and thank all of you for sharing your stories and truly being great americans and great patriots because your stories are going to help people in the future. thank you for all that. a couple points and i think dr. somers was just talking about it. i think we see it all day. we talked about this in the hearing the other night, it almost seems like the v.a. is that there is no overwhelming mission from the flexibility from below. we're admitting there is a structural breakdown in how you're actually going to conduct business and that's really where we're at, whether you're talking v.h.a. or v.b.a. it's the same issue. we have yet -- i think next week we're digging into some of the v.b.a. issues also. it's a culture. and one other point and then i'll ask one question and ms. somers was talking about it and dr. roe also validated it, when you talk about community and you talk about support networks, these men and women are spending more time away from that the health care facility than they are in the health care facilit

. >> so congressman, runyon i would tell you that i have a high degree of respect for mr. ron robinson who was sitting in my position right heart a little while ago. to the point where i was one of the people when i first showed up he started emailing. and i started asking questions about what was going on in the regional office where people were not feeling cared for. not feeling compassion and not being treated very well. to the point, i got on an airplane, i flew down there and sat with him for a complete day from 7:00 in the morning until way late in the afternoon. and i had the director at that time, regional office director sitting there where him and i was going with them back and forth in conversation as a result of that. that director was put on a management plan that required that director to take certain actions to improve the -- what was going on in the ro and we tracked it hard. and when it did not improve, and i still heard from mr. robinson, i changed the leadership of that ro. it now is led by a bronze star winner who led a team up and down the roads of bag