mr. shiheda made an application for a conditional use permit to match the operation he had there. the asked for our agreement or condition, and naturally we did not want that, because we wanted him to relocate. that is what happened. we had to pursue the eviction action, which cost quite a lot of money. we were eventually successful and got a judgment. that is the story from the landlord's point of view. thank you. commissioner hwang: before we go any further, i should disclose that i believe that i have been involved in a prior case with you, perhaps when you were at a different firm. we have only spoken by phone, so i did not recognize you, but i recognize your name. >> this must have been years ago. commissioner hwang: it is not going to cause any bias on my part. thank you. >> mr. sanchez? >> thank you. good afternoon. i would like to begin with a brief overview of the timeline of the enforcement issues here. we received our first complaint at the end of march 2010, march 31. there was a self-service operation when the permit history only had them operating as a retail coffee