mr. slater? >> well, in terms of mr. slater, it sounds to me like he was under supported.nt that caused him to snap. and as he so eloquently put it in the early part of the show, as a consumer advocate, i have to say from my perspective, we have a hot line that people call every day and many times they are stuck inside hot, sweaty planes and they are calling our hot line to say what are my options. and i have had at least two dozen calls in the last four years from people who wanted to pop the emergency exit to get out of what we call a stranding event where they've been stuck for between four and ten hours on the tarmac. and we emphatically tell them no. it's not safe to do so. and if you are having a medical event, please call an ambulance. so i think we don't want to have this send the wrong message to people that it's okay to pop the emergency exit because it's not. >> larry: are you feeling, kate, compassion for steven? >> totally. from the minute i heard the story, i felt something had to have been gravely wrong. we get calls from both flight attendants and pilots on

mr. slater why are you smiling? >> did you think, though, police were going to show up?is? >> i knew there would be questions, certainly. again, i wasn't really thinking about that at that moment. it was just, i gotta go. that's where i was. >> did you go home and tell your partner, i think i just really screwed up? i just quit? >> you know, it was all so surreal and so fast. what i did do was -- i went home, and i said to poor ken. i said, you know, honey, those wonderful travel benefits that we've enjoyed for the last few years, it's time to get to know a good local travel agent. >> you yourself know best what your mental, emotional, physical state was that day. do you think at any point your passengers' safety was at risk? >> i really don't. i think i probably wasn't as -- clearly, as pleasant and sparkly and perky as one would hope that their crew might have been. >> but your job there is to ensure their safety. >> it is. it is. and i was not impaired to any extent that i was unable to do so. >> if something had happened god forbid on that flight and you were in char