mr. sliber for the inconvenience. harry works exclusively with nbc 10 responds. thanks for joining us, tell us how respond works? >> all you have to do, if you think you have an issue, go to our website and nbc 10.com and look for nbc 10 responds and fill out a data sheet telling us what the problems are and customers -- the company's name and we'll start working on it from there or call our number, hour our hot line number which we'll show to you on the screen later on. and we reach out to the companies for you on your behalf and start to dig into it and find out exactly where the hiccup was and what went wrong and how to get you what you want. >> number one thing people need to know. read your documents and see what's in there and read the fine print. if you're also buying something from a big box company or whatever, find out who's going to be doing the work and chem them out before they do it to make sure you'll be happy. >> thanks for joining us. great advice. great having you here. if you have a problem for nbc 10 responds, give us a call, 610-668-7377 or h