. >> good afternoon, mr. stram. >> good afternoon. [speaker not understood]. my name is ken stram. i'm the president of 2bridge communications, we're a public relations and small business consulting firm. i was hired to conduct customer satisfaction surveys of neighborhood economic development organizations, the nidos and also city departments to get their feedback on the operations of the office of small business and small business assistance center. the he occasion for this was, you know, the fifth anniversary of the office of small business. we thought this would be a good opportunity to gather feedback from people about the performance. so, we met with -- there was a lot of planning that happened before the survey took place. we met with the staff on numerous occasions to discuss the goals of this survey, and in particular the protocol reaching out to city departments. and we ended up -- we reached out to all the organizations at least three times, i think much more than that. we ended upped talking to 10 nidos in 10 city departments and the lists are contained in the report. w