. >> thank you, professor swire. mr. hopkins, small servicers like your bank haven't been caught up in the problems that large servicers have. is that just due to your size or do you believe that there are other factors? >> i think it starts up front. i think we had strict underwriting standards and we always held strict underwriting standards. we weren't offering a lot of the exotic products, that are creating the problems with the foreclosures now. we didn't believe in the products, therefore we didn't offer the products. so because servicing is a very low margin business we felt it was important to have a good quality portfolio. so we were always conscious about underwriting our loans very strict up front. i think it starts right with the underwriting. we keep our loans in house, therefore we're concerned about what we put in our portfolio. >> mr. hopkins, like mortgage original nation, there has been a significant consolidation -- or -- original nation, there has been a consolidation in the industry and large banks n

i am not familiar enough to know across the industry the consistency of that opportunity. >> mr. swire, what do you have to say to that? >> two observations. one is washington mutual provided me records on that. they showed me fees i didn't think i owed and showed them accurately. this was an issue in the area i used to work in where there's no right of access in general in the right of access now to your medical records, and that's something i think in practice usually the banks comply with, but there's not the same legal right to our legal records as there are to our medical records. >> thank you. thanks again to all our witnesses for being here with us today. as more developments within the servicing industry continue to surface. s community -- the committee will continue to service oversight of the issue. the hearing record will remain open for seven days for additional questions and statements. this hearing is adjourned. [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaudible conversations] [inaud