mr. vernin abrams to my immediate right. twice in february we talked a lot about the safety culture alertness, what we all need to do to improve our safety of the system. and mr. abrams is the embodiment of that twice in the month of february. while, operating in the subway, first at powell and then at civic center and encountered a person in the track way. one of the most challenging things for an operator was to make sure that they are able to see things and react quickly, fortunately for all of us, mr. abrams did in those two cases and we had a very positive out come and the prevention of any kind of a serious problem. so, again, not once, but twice, i want to recognize him for his alertness, and safe driving actions. also, to my far right, is mr. delfin and he is one of those operators who has been with the system for 15 years. and he has worked in three or four different divisions. and as very much the embodiment of the customer service initiative that we all talk about. he is currently on the f-line, where he has lots o