mr. walton and i want to follow up on the lgbt piece. is there any thought of -- or maybe it's provided for cultural competency and wondering if you have thoughts about that. >> it's part of the standard of care training so it's included and some of the providers offered cultural competency exposure to our guests as a way to move it beyond the staff and into a understanding of the community. those attempts have not been -- i don't want to say well received but not well attended by shelter users, but the standard of care does cover that which gets into poverty issues, lgbt, transgender included and any number of other cultural issues as well as the training covers issues, components deal with issues of working with people with mental health and so forth so we're covering all of that. we triering t make -- trying to make the community as well as with staff as welcoming as possible. >> right. >> and that is with signage and responding to issues at a timely mearnt is additional components that we do? >> i guess that brings up what is require