mr. wicznewski, as i told you before, we are a data-organized system. we are strategically run by managing our caseload, and we do that by computer. mr. wicznewski has ensured our computing device is ensured and intwotive. last year he automated document management so we have a near paperless investigative review cycle. the clerical unit. processing the 854 complaints that were filed. in addition to that, we responded to 45058 pitchess motions and it cost us $9,000 in unreimbursed moneys. how did we do last year? we had no pending cases from 2009. we did have staffing challenges because of shrinking resources and unplanned leaves of absence, but the o.c.c. remains committed to our mission. and in 2011, this year we plan to continue our successful mediation program to present the police commission with our 2011 community out-reach strategic plan and continue our out-reach efforts. we will continue to evaluate san francisco police policies and practices to strategically manage the o.c.c. caseload and continue the recruitment and hiring of o.c.c. investiga