we thank mrs. kratz for her outstanding customer service. a big thank you to deputy director inspector sweet and inspection services ed sweeney who received a letter of appreciation after he helped a customer to obtain the permit. the customer wasn't satisfied after the initial talking to staff, but by partially listening to the owner and the commercial tenants frustration, things were resolved and the knowledge cannot be overvalued. and thanks to jack hardy for assisting a customer to obtain architectural drawings for a building from 1914. the later stated that i found jack and other personnel cooperative and helpful. and the important project on schedule to begin construction in january of 2018. and thank you to donald duffy of inspection service who is received a special compliments for his outstanding customer service and work with customer. another record management division honoree is joann wong who received a letter thanking her for helping obtain building plans for the home and provide thoughtful and prompt service and went the extra