ms. bliss served in many roles since her career began. i think your career began in 2000, if i got it correctly. she started as an analyst for the office of evaluation and inspections and later went on to serve as a senior advicor where she provided management, advice and expert analysis to the inspector general and other senior executives on priorities and internal policies and operations. afterwards she worked from 2009 o 2014 as director of external affairs at oh my god! . and was responsible for overseeing and -- at o.i.g., and was responsible for overseeing management with the administration. congress, media, the health care industry and providers and the pub. ms. bliss received her bachelor's degree in government from the university of notre dame before receiving her masters degree in public policy from the university of chicago. now, our second witness is mr. seto bagdoyan in g.a.o.'s forensics audits and investigative service mission team. during his g.a.o. career, mr. bagdoyan has serv

ms. blissas served in many roles at oig since her career began. i think your career began in 2000, if i got it correctly. she started as an analyst for the office of evaluation and inspections and later went on to serve as a senior adviser where she provided management advice and expert analysis to the inspector general and other senior executives on programatic priorities and internal policies and operations. afterwards, she worked from 2009 to 2014 as director of external affairs at oig and was responsible for overseeing and implementing oig's communications strategies and relationship management with the administration. congress, media, the health care industry and providers and the public. ms. bliss received her bachelor's degree in government from the university of notre dame before receiving her master's degree in public policy from the university of chicago. our second witness is mr. seto bagdoyan, the director with forensics audits and investigative service mission team. during his gao

i think it'd be helpful, ms. bliss, if you could tell us two things -- what were the operational and strategic changes that were made after that first open, you know, enrollment, and do you feel they're better equipped to deal with the challenge now? >> thank you, ranking member wyden, for that question. as we discussed in the case study, some of the key strategic and operational changes that were made as part of the correction were to, one, establish more clear leadership and designate roles and responsibilities. and this time, they did it in a way that brought together staff and contractors across all of the important business lines that were affected and needed to be involved in the correction. that included the policy people, the technical, the communications and the contractors all coming together. with the influx of experts from across government and the private sector, there was the potential that it could have become more chaotic, but in fact, we saw that the reverse was true. it was well organized, folks were

ms. bliss, i'm wondering, just yes or no question. based on your case study, do you think that healthcare.gov website should be taken down and completely new website be built? >> no. >> okay. thank you. like many of my colleagues, we're very frustrated about what happened in the past. clearly, you've laid out the problems with the launch, and i think everyone agrees that there were serious problems with the launch of healthcare.gov, and it created a lot of difficulties. and certainly, for people in michigan to get coverage in 2013. but that's six years ago, and we're now in year three of the affordable care act marketplace operations. and so, when we look at the reports, you know, the report is really looking backwards, and we can agree, problems. the question is moving forward and how do we address the fact that over 20 million people have received health care coverage because of the affordable care act, and literally saving people's lives. that's not just a rhetorical statement. i've talked to people who were able to get surgery or

bliss when he has none. >>reporter: few parents fired off an angry letter to the district. >> looking into ms. madonna's record it's all about violence against women. it's not a positive message. senior says mcdonald's did a great job inspiring them. he said always give your best and stay dedicated. marcellus thankful he had a chance to speak with mcdonald one-on-one. >> people make mistakes we're a human even if he made that mistake him coming here trying to give us l that's something for the parents to be upset with. ins this letter to parents today emitting ray mcdodged wasn't the best choice and apologizes to any defendant offended about it. >>> what do you think patience think around the bay area here are some of the comments on our facebook page. he's a balking contradiction, same on those it stairs. here's another one. i think the parents are out rage pause they are judgeing a book by its cover instead of reading into it. they shrub listening to what he says and seeing if there's any good lessons. >>> you can show your comments on our facebook page. go to web site san francisco. >> a wa