boomer: item number seven, the directors' report. >> a brief report. starting off with special recognition awards, we have just two awards, one individual and one team, let me just ask ms. linda when -- ms. linda willis to step forward under the direction of ms. johnson and annette williams. linda is in the services division, and she is being honored for the successful transition that she led for the regional transit connection customers on to the clipper system. we transferred this in 2010, and linda was heading up the rtc office at that time. a very difficult transition for many for whom the electronic media was a very foreign concept. she required a lot of specialized outreach and customer service and development of materials in multiple languages, kind of a difficult transition for this population that had fears of new technology and other concerns. she had to work on the technical side with the clipper and their staff to work through issues and was dealing with people who need, because of their varying disabilities, maybe need more or specialized attention than others would. we now have as a result 7000 disabled clipper card customers that are using their discount