ms. clyburn: mr. chairman, at 6:30 p.m. you're feeling pretty good this evening because for a change you're actually sitting down with your wife and children and grandchildren, enjoying a home-cooked meal with your family. we all know that you didn't prepare it, but that's not the point here. [laughter] all of a sudden you're interrupted by a ring. you get up, answer the phone, and what do you hear on other end? congratulations, tom wheeler. you've been selected to receive an all expenses paid trip to the bahamas. now, that sounds tempting, i know, with all that's going on, but you hang up the phone, return to the table. but before you can stick a spoon into your favorite dessert, the phone rings again. and on the line is a recording which promises to reduce your mortgage payment. not only has your favorite dessert melted, but you feel powerless to do anything to stop these counterst -- countless calls and you're joined by thousands and thousands of others. the commission has heard loud and clear from them. they hate roboca