ms. mccauley. >> mr.chairman is set to become a thank you for the opportunity to express work in the claims processing issues. with me today is mr. brent arronte, director of the san diego inspection division. in addition to a nationwide potted some of the oig reports on individual effect msm providing timely and accurate benefits and services to veterans. a major concern is continued noncompliance with vba policy despite recommendations for addressing issues we identify. specifically in response to may 2011 report, bba required second signature reviews of tbi claims until they rate 90% accuracy and claims processing. however, in fy 2013 can we saw slight improvements. they remind for two consecutive inspections. half of the hours were due to staff using inadequate medical exams to great tbi claims. in january 2011, we projected vba and correctly process 15% of hundred% disability evaluations for about 181,000 veterans and paid 943 million without adequate supporting medical evidence. he va implemented tr

ms. mccauley. >> mr.chairman is set to become a thank you for the opportunity to express work in the claims processing issues. with me today is mr. brent arronte, director of the san diego inspection division. in addition to a nationwide potted some of the oig reports on individual effect msm providing timely and accurate benefits and services to veterans. a major concern is continued noncompliance with vba policy despite recommendations for addressing issues we identify. specifically in response to may 2011 report, bba required second signature reviews of tbi claims until they rate 90% accuracy and claims processing. however, in fy 2013 can we saw slight improvements. they remind for two consecutive inspections. half of the hours were due to staff using inadequate medical exams to great tbi claims. in january 2011, we projected vba and correctly process 15% of hundred% disability evaluations for about 181,000 veterans and paid 943 million without adequate supporting medical evidence. he va implemented tr

ms. mccauley, your inspections on this difficult medical conditions, how often is training and a lack of knowledge regarding policies and procedures a problem? how often is that? >> it certainly has shown itself to be a problem as a result of our inspections. .. and ptsd. similar to what we heard mr. murphy mention about radiation in mobile, alabama. >> we haven't done exam the issue of the specialized, but certainly additional training would be a help in term adjudicating the claims. >> so the better-trained but the better specialized the workers the work and the work you have done, the more accurate they can timeliness they can process those particular claims? >> we would expect that, yes. >> great, thank you. >> mr. murphy, to follow up on my previous questions about camp will june and mobil, alabama where you specialize in the particular areas. one of the problems i have seen over time being on this committee is particularly in some regional offices where the error rate is over 50%. when you look at the turnover rate in those area they might not be an employer of choice. and constant

ms. mccauley, your inspections on this difficult medical conditions, how often is training and a lack of knowledge regarding policies and procedures a problem? how often is that? >> it certainly has shown itself to be a problem as a result of our inspections. .. >> ok. in consideration of your response, do you think a veteran 18ld benefit from having muslim people are specially , similar to what we just heard? collects we have not examined the issue of this. additional training could be a health in terms of adjudicating it. >> the more accurate and timeliness they can process over the particular claims? >> we would expect that. yes. >> just to follow-up on my previous questions about camp lejeune where you specialize in one problem i have seen isr time i have you have over 50%. an employernot be or choice. they are training individuals. ack from iraq and afghanistan with tbi and ptsd and mst, issues i think it's important that the the new system i like the idea when you look at the medical conditions. with the medical conditions you can move that anywhere around the country in the timely

ms. sondra mccauley, deputy assistant inspector general for audit and evaluations with office of inspector general u.s. department of veterans affairs who will be accompanied by mr. brent arronte, director of san diego benefits inspections division. additionally the hearing record will include written statements from disabled american veterans. the tragedy assistance program for survivors than ms. schaffer's wife of the veterans with instructions complete, thank you for being here today. i now yield to the ranking member for her opening statement. >> well, thank you, mr. chairman. and thank you wrote in this important hearing. i also like to thank the witnesses here today for their time and trouble to come and share information with us. first, i want to applaud the va for reducing the benefit by 34% in march of 2014. we know the va can maintain this momentum and we are optimistic. we want to end this decade-long backlog and we are moving in that direction. our numbers indeed show the va is on track to reach the secretary's goal by 2015. i would ask you to relay a message to the people who

ms. sandra mccauley deputy assistant inspector general for audits and evaluations with office of the inspector general u.s. department of veterans affairs who will be accompanied by mr. mr. brett bronze director of san diego benefits inspections division. additionally the hearing record will include written statements from disabled american veterans, the tragedy assistance program for survivors and the wife of an air force veteran derek shafer with those instructions complete i thank you for being here and i yield to the ranking member for her opening statement. >> thank you mr. chairman and thank you for holding this important hearing. i also would like to thank the witnesses you mentioned who are here today for their time and trouble to share information with us. first i want to applaud the va for reducing the log by 34% since march of 2013. we know that the va can maintain this momentum and we are optimistic. we want to end this decades long backlog and we are moving in that direction. our numbers indeed show that the va is on track to reach the secretary school by 2015 so i would ask you t