bilirakis: ms. mccoy. ms. mccoy: congressman, we make sure to the extent possible we have all the evidence when we make a decision. the amount of mail that was in the mail portal at that time in july of 2014 was -- this was a new process for us. we were learning from it and st. petersburg was one of our earliest adoptors. there were pieces of mail in the regional office that were what we call dropped mail. they were not active mail, but they needed to be put with the folder. an example would be a copy of a letter we sent out. so it's not piece of evidence, but it needs to be with a folder. so we had a cleanup effort in st. petersburg and other places where we had to get that dropped mail associated. mr. bilirakis: how many of our heroes negatively affected by this? ms. mccoy: i would say there was some time delay in the processing, but there was not a delay in making sure that the right decision was made for the veteran. mr. bilirakis: thank you. mr. arronte: in the caci scanning facility, would you say the v.a

ms. mccoy. >> chairman miller, ranking member brown, and members of the committee, thank you for the opportunity to discuss the inspector general's recent reports on the implementation of vbms as indicated earlier, i'm accompanied today by mr. michael bowman director of the ig's i.t. and security audits decision. va continues to face challenges in developing the i.t. systems it needs to support its current goals and overall mission. since 2007 we have identified i.t. as a major management challenge for va. our audits in recent years have shown that i.t. system development and management at va is a long-standing, high-risk challenge. despite some advances, our reports indicate the va i.t. programs are still often susceptible to cost overruns, schedule slippages, performance problems and in some cases complete failure. in february, 2013, we issued a report evaluating whether va had performed sufficient testing of vbms. this work assessed whether va was positioned to meet its goal of eliminating t

whenr mccoy, -- ms. mccoyaims are processed, what could potentially happen to a veterans disability claim? mccoy: we get all of the evidence that is relevant to a claim. we work with the veteran, their representative, and other service providers. other federal records. we do an exhaustive search. >> could happen to a veterans claims. mccoy: if evidence is -- if something, ass veteran submits something late. a dr. find something in a drawer. we will revisit that claim. >> how long would that take? ms. mccoy: there might be many reasons. that would be a case-by-case basis. >> next question. based on your office investigation, do you agree that -- v.a.'s >> from july 2014 to the end of december, the average time to process claims jumped 29 points. to say 18,000 documents are not affect claims processing time limits, i don't think anybody could say that. >> are there any plans for the vba to ensure the claims in this backlog were not negatively affected, resulting in denials or claims receiving lower ratings into

ms. mccoy, welcome to "mad money." please have a seat. >> thank you. >> it's been a rough road but you were j & j and now you've been trying to turn it around. why should we go in at two bucks and change and buy the stock transformation plan. we have cerberer partnership which allows to separate north america which has been a challenge that we've had and put the focus and funding that the business needs to support our representatives and turn it around. at the same time we have funding and resources and focus for the international business. and if you look at the underlying performance of the international business and constant dollar revenue, what you see is 3% growth in 2015. so our local markets, our top ten markets, we have terrific products and i think we have been beleaguered by some fx so we're continuing to manage that focusing on taking cost out and prices as we can do that. >> viewers -- some viewers know you have a big debt position. you owe a loloof money and you've been burning cash. will you be able to ch

ms. mccoy, welcome to "mad >>hank you. >>t'been a rough road but you were j & j and nowou'v beenryg to turn it around. why shou we go in at two bucks and change and buyhe sck from avo >> we have a gat transformaon pn. we have cerberusartnership which allows to sepate north america which has en challenge thatve had and put the s and fundinthat the business needs tsupport our reentatives d tu it around. athe same time we have funding and resources and focufor the internatiol siness. d if you look at the underlying perfoance of the international business and consnt dollar revee, what you seis% growth in 2015. so our local marketsour to ten markets, we have terrific pruc a i think we have been beleaguered by some fx so wee continuing to manage that focusing on ki cost and prices as we can do at >> viewe >> viewe- some viewers know you have a big debt position. will you bableo change? because a ock is at $2 because it's got cret su. >>ne of the ings that we get wi the cerrus relaonship and partrship ishey will in $435 millioint

ms. beth mccoy the deputy undersecretary for field operations at the veterans benefit administration. she's accompanied by ms. dawn von tempo the director of the veteran benefit management system office. mr. steven suisseman, the assistant deputy chief information officer for program management and mr. thomas murphy, the director of compensation service. also testifying for us today mr. brent arente the deputy assistant director inspector general for the audits and evaluations with the office of the ig. he's accompanied by mr. michael bowman, the director of information technology of the security audits division of the office of inspector general and finally valerie melvin the director of information technology at the united states government accountability office. thank you all for being with us this morning. your complete written statements will be entered into the record. mis ms. mccoy, you are recognized for five minutes to present your opening testimony. >> thank you. good morning, mr. chairman, chairman miller, ranking member brown, and members of the committee, thank you for the