ms. mishory or comets?> similarly the borrowers who have come to us have increasingly to express frustration at the inability to work with their lender to find better terms and have not found other options in the marketplace. mr. chopra earlier mentioned education of our worst as well. if their options we also need to make sure that students and borrowers know about those in so that is another issue as well. >> i think as rohit chopra described there a couple of factors here. these are principally in sallie mae's case family education loans in the and the price we charge for this based on the highest credit score of both apparent and the student so to some extent they are already gaining the benefit of the parental cosigning on that account based on the interest-rate at the time. the second is that the loans are variable. the most finance -- fixed-rate loans made in a higher interest rate environment being refinancing to a lower interest rate environment. very rarely do we see interest rates or loan product

ms. mishory or comets? >> similarly the borrowers who have come to us have increasingly to express frustration at the inability to work with their lender to find better terms and have not found other options in the marketplace. mr. chopra earlier mentioned education of our worst as well. if their options we also need to make sure that students and borrowers know about those in so that is another issue as well. >> i think as rohit chopra described there a couple of factors here. these are principally in sallie mae's case family education loans in the and the price we charge for this based on the highest credit score of both apparent and the student so to some extent they are already gaining the benefit of the parental cosigning on that account based on the interest-rate at the time. the second is that the loans are variable. the most finance -- fixed-rate loans made in a higher interest rate environment being refinancing to a lower interest rate environment. very rarely do we see interest rates or loan produ

ms. mishory or comets? >> similarly the borrowers who have come to us have increasingly to express frustration at the inability to work with their lender to find better terms and have not found other options in the marketplace. mr. chopra earlier mentioned education of our worst as well. if their options we also need to make sure that students and borrowers know about those in so that is another issue as well. >> i think as rohit chopra described there a couple of factors here. these are principally in sallie mae's case family education loans in the and the price we charge for this based on the highest credit score of both apparent and the student so to some extent they are already gaining the benefit of the parental cosigning on that account based on the interest-rate at the time. the second is that the loans are variable. the most finance -- fixed-rate loans made in a higher interest rate environment being refinancing to a lower interest rate environment. very rarely do we see interest rates or loan produ

ms. mishory, your comments?>> i would say similarly the borrowers have come to us have increasingly do express frustration at the inability work with their lender. to find better terms, and have not found other options in the marketplace. mr. chopra earlier mentioned education and borrowers as well. there are options and we also need to make sure that students and borrowers know about those, and so that's another issue as well. >> mr. remondi? >> i think as mr. chopra described in his comments, there's a couple of factors. one is these are principally in sallie mae's case family education loans. and the price that we charged or set on the interest rates to the borrower is based on the ice credit score of both the parent and the student. so to some extent they are already gaining the benefit of the parental cosigning on that account based on the interest rate at the time. second is that the loans are variable. most refinancing options we hear about are talking about fixed rate loans made in a higher interest rate

ms. mishory. -- ms. loonin. ms. mishory, thank you for joining us. >> young and in supposes a non- profit, non-partisan organization that seeks to make sure that our perspective is heard whenever decisions about ourrspective is heard in our decisions about a collective future of being made. this spring we released a report detailing the experiences of high debt or worse with private student loans. the report analyzes subset of an on line survey of about 13,000 borrowers. additionally young individuals completed a 40 city national -- our interaction with young people make it clear. borrowers are struggling, students are confused and as a private loan market rate emerges students need more guidance and protection. as as been detailed already away to the pipeline rket has shifted significantly in the past 10 years. more predatory lending led to significant increases in in the prerecession private market. after the credit market dried up the lending standards tightened in the market merged and consolidated. recently ther