ms. petraco. when you in the york office and understandably, you are trying to figure out what's going on here, and then already being a little concerned and then being told that you are a victim of identity theft and the engagement that happen in a public setting, just i guess in general, did the agent that you are dealing with understand, get it when he didn't want to say the information publicly with other people sitting there listening? was there just, you know, an understanding, sorry about that, or was it just more they did realize what they were doing? >> i think my tone of voice when i said no, you know, no. get information off before. she. she said okay, okay. so, you know, i just don't think she really thought about what she was saying, or you know, just didn't put it all together. >> marchers ne, social security number and not taking, you know, you know, thinking i've got -- because i ask that because again, it's an issue of training of the sensitivity of this information that we're alw

ms. petraco. >> good afternoon. my story begins on march 15, 2011 come when i retrieve my mail from my mailbox. i received an envelope from the internal revenue service. inside was a window envelopes that by the postal service returned to sender attempted not known unable to forward. inside the window envelope was an irs change of address form, and more poorly a notice cb 12 for tax year 2010, dated february 14, 2011. my social security number, my first and last name which are all accurate but an address of wardy five, apartment three b., yonkers, new york, 10705. i had never lived at this address, let alone ever lived in yonkers or the state of new york. the form state i had a miscalculation on my 2010 form 1040ez in the area of tax credits and that my new refund amount would be $4552. i read this formed several times in his belief, and called my husband. i nearby joint tax return was prepared by an accountant, that we as a 1040 long form simply two children in college, and finally that we just b

ms. petraco. >> good afternoon. my story begins on march 15, 2011 come when i retrieve my mail from my mailbox. i received an envelope from the internal revenue service. inside was a window envelopes that by the postal service returned to sender attempted not known unable to forward. inside the window envelope was an irs change of address form, and more poorly a notice cb 12 for tax year 2010, dated february 14, 2011. my social security number, my first and last name which are all accurate but an address of wardy five, apartment three b., yonkers, new york, 10705. i had never lived at this address, let alone ever lived in yonkers or the state of new york. the form state i had a miscalculation on my 2010 form 1040ez in the area of tax credits and that my new refund amount would be $4552. i read this formed several times in his belief, and called my husband. i nearby joint tax return was prepared by an accountant, that we as a 1040 long form simply two children in college, and finally that we just b

ms. petraco. >> good afternoon. my story begins on march 15, 2011 come when i retrieve my mail from my mailbox. i received an envelope from the internal revenue service. inside was a window envelopes that by the postal service returned to sender attempted not known unable to forward. inside the window envelope was an irs change of address form, and more poorly a notice cb 12 for tax year 2010, dated february 14, 2011. my social security number, my first and last name which are all accurate but an address of wardy five, apartment three b., yonkers, new york, 10705. i had never lived at this address, let alone ever lived in yonkers or the state of new york. the form state i had a miscalculation on my 2010 form 1040ez in the area of tax credits and that my new refund amount would be $4552. i read this formed several times in his belief, and called my husband. i nearby joint tax return was prepared by an accountant, that we as a 1040 long form simply two children in college, and finally that we just been a return within