ms. spellecy. >> yes. >> mr. lau. >> yes. >> did your companies meet as a group with h.h.s. before you started the process? anyone? did your companies meet together with h.h.s. to discuss the integration? mr. lau, go ahead. >> yes, the security people from c.m.s. and others have coordinated this. >> all right. let me ask each of you a question. how many people in each of your companies have physical access to the database servers storing the enrolling information? >> we have zero access to the database. >> zero. >> i believe the also zero for our qssi. >> we have no access to c.m.s.'s servers. >> ok. mr. lau.

ms. spellecy, let me ask you this. the application information, is that being stored separately from the patient database information? ms. campbell. >> could you repeat the question again? >> the applicant servers and the patient database servers, are you holding this information on your patients and on the database separately? are you holding those separately? >> we're not holding any information. >> you're not holding any. >> we are provided only with limited information. social security numbers, names and date of birth, which we use to match against our system. >> ok. mr. lau, you mentioned that you all are working through the paper entry and then the data entry from the paper applications. >> that's correct, yes. >> so where are you physically storing the data that is collected and given to you? >> when the paper comes in, it's scanned and converted to electronic images and then the paper is destroyed once the image has been verified. electronic image is put into a database and kept only until the information is key

ms. spellecy, let me ask you this. the application information, is that being stored separately from the patient database information? ms. campbell. >> could you repeat the question again? >> the applicant servers and the patient database servers, are you holding this information on your patients and on the database separately? are you holding those separately? >> we're not holding any information. >> you're not holding any. >> we are provided only with limited information. social security numbers, names and date of birth, which we use to match against our system. >> ok. mr. lau, you mentioned that you all are working through the paper entry and then the data entry from the paper applications. >> that's correct, yes. >> so where are you physically storing the data that is collected and given to you? >> when the paper comes in, it's scanned and converted to electronic images and then the paper is destroyed once the image has been verified. electronic image is put into a database and kept only until the information is key

ms. spellecy? >> yes. >> mr. lau? yes. >> did your company's needs as a group with hhs before you started the process? >> anyone? did your companies need to get there with hhs to discuss the integration? mr. lau, go ahead. >> the security people from cms and others coordinated -- >> all right. let me ask each of your question. how many people in each of your companies have physical access to the data base servers storing heavy enrolling information? >> we have zero access to the database. >> okay. >> i believe the answer is also zero. >> ms. spellecy come for the verification? >> we have no access to the cms servers. >> mr. lau? >> 2,000 people. >> 2,000 people have access to the data base? >> through the key entry of the applications. >> okay. no one is supposed to have direct access to that data base. under the current technology infrastructure, how many separate servers or virtual servers in the cloud are being used to host and store data for healthcare.gov? ms. campbell and mr. slavitt i think that is primarily to

ms. spellecy? >> good morning. my name is lynn spellecy and i serve as senior director and corporate counsel for equifax workforce solutions. and that row i am the primary , attorney responsible for day to day legal operations and i provide guidance. -- in that role, i in the primary attorney. i appreciate the opportunity to provide an update related to the income verification services that equifax is providing cms to assist in benefit eligibility. the income verification tool is working as designed. since the exchange's first went live on october 1, 2013, we have not experienced any problems or interruptions in the processing of data to cms. we have received and responded to verification requests from individual applicants from the federal marketplace as well as state agencies. equifax workforce solutions tested our verification solutions before the start date to ensure that we could transmit data between our servers and federal hubs. we performed end to end and end testing and considerable internal testing to gua

ms. spellecy. >> we don't have any involvement with healthcare.gov so we do not. >> mr. lau. >> likewise. >> all right. to c.g.i. and qssi. "the washington post" reported this week, quote, "when the website went live october 1, it locked up shortly after midnight as about 2,000 users attempted to complete the first step." is this true? ms. campbell. >> that is true. >> 2,000. >> i don't have the exact number. i just know that the system did have -- thank you for that follow-up. i don't have the exact number. what i can tell you is the system became overwhelmed. >> so only 2,000, not millions the administration has claimed. so if it crashed with only 2,000 users, is volume really the issue, as the administration claims? surely the website was designed to handle more than 2,000 users. ms. campbell. >> i was not -- c.g.i. is not responsible for it, as i call it, the front door. so i don't think i am in position. >> who is responsible for the front door? >> qssi had the eidm piece. >> mr. slavitt. >> so what i can tell you is that the eidm tool is in fact capable now of hand

ms. spellecy? >> yes spent our ended -- our systems are not integrated. >> so you do not get quite as much opportunity here today. but i want to go then to the first two. he if you decide it to cms specification and you tested it and felt it was all good to go, where did this breakdown? in most systems you operate income do you do anything in the tests prior to the rollout? and if so, when would you prefer that ended into testing have been done by cms? >> let's see if i can get all of those questions but i'll make it simple to which should be in the in the test have started? >> there's never enough testing for sure, but it occurred in the last two weeks of september. >> so you think that's an adequate timeframe for a system this mammoth with 16 of the nation's economy and millions of people coming in to it. did they give your company at a time to make sure everything was in -- integrated to work spent it would have been better to have more time. >> how much more time which a preferred to have? >> i

ms. spellecy? >> good morning. my name is lynn spellecy and i serve as senior director and corporate counsel for equifax workforce solutions. i am the primary attorney responsible for day to day legal operations and i provide guidance. i appreciate the opportunity to provide an update related to the income verification services that equifax is providing cms to assist in benefit eligibility. the income verification tool is working as designed. since the exchanges went live on october 1, 2013, we have not experienced any problems or interruptions in the processing of data to cms. we have received and responded to verification requests involving individual applicants, as well as from state-based agencies. equifax workforce solutions tested our verification solutions before the start date to ensure that we could transmit data between our servers and federal hubs. we performed end to end and internal testing to guarantee we would be prepared for applicant volumes. now that the federal marketplace is open, we are monitor

ms. spellecy. >> good morning, ranking waxman and members of the committee.that role i am the primary attorney responsible for day-to-day legal responsibilities. i appreciate the opportunity today to provide an update provided to the income verification that equifax is providing to cms to assist them in their benefit eligibility determination requirements under the affordable care act. the equifax workforce solutions income verification solution is working as designed. since the exchanges first went live on october 1st, 20 13, we have not experienced any problems or interruptions in the processing of data to cms. we have received and responded to voluntary fiction requests regarding individual applicants from the federally facilitated marketplace as well as from state-based agencies. equifax workforce solutions tested our verification solution before the october 1, 2013 open enrollment start date to ensure that we could transmit data between our servers and the federal data hub. we performed end to end testing with the federal hub and considerable internal st

ms. spellecy. >> our solution was ready to go october 1, 2013. we successfully completed end-to-end testing between equifax work force solutions and the c.m.s. data hub. prior to that date -- so we did not anticipate any sort of problems with our connection nd have not experienced any. >> mr. lau. >>