ms. thompson quote, i betrayed by irs system has many a victim, a second time. ms. hawa, your statement they continue to treat me as if i am the one to blame, adding even more stress to the situation. that's not acceptable, and the commissioner acknowledged that. i appreciate the commissioner's colleagues staying to hear your stories. if you have had the chance i deputy comssioner tucker who is here with us, she was part of my meeting with commissioner shulman yesterday, understands the importance of us to do right by you and all victims of this type of criminal conduct. and i think it captures earlier by referenced each of you unfortunately dealt with irs agents who were not living up to the standard of assistance as you well reflected in your statements come in your testimony deputy commissioner tucker is a 27 year employee of the irs, dedicated to do right by you. her presence here today reflects that along with her colleagues. and i guess a couple of specific question, mr. towns testimony, once you have been told are what action you are aware of, on how the inte

ms. thompson. and again, my thanks to all for other witnesses, and to our three citizen witnesses, victims of identity theft, i want to add my words of apology to the commissioners, on behalf of not specifically the irs but on behalf of our federal government for how each of you have been treated as law-abiding citizens seeking to comply with their obligations as taxpayers, and instead becoming victims, not just of criminal conduct, those who sought to defraud you, but also victims of poor service from us, the federal government. and all of us bear responsibility for that ultimately, especially as elected representative of two of you, and, i know for our third witness, you know, on behalf of all of my colleagues, we want to do better on your behalf. i want to kind of focus a couple of questions, with you three come in mr. white separately. and maybe, mr. white, actually ask you first. minute year -- my notes here. i apologize. here we go. in the commissioners testimony, and also in your written tes

ms. thompson. and again, my thanks to all for other witnesses, and to our three citizen witnesses, victims of identity theft, i want to add my words of apology to the commissioners, on behalf of not specifically the irs but on behalf of our federal government for how each of you have been treated as law-abiding citizens seeking to comply with their obligations as taxpayers, and instead becoming victims, not just of criminal conduct, those who sought to defraud you, but also victims of poor service from us, the federal government. and all of us bear responsibility for that ultimately, especially as elected representative of two of you, and, i know for our third witness, you know, on behalf of all of my colleagues, we want to do better on your behalf. i want to kind of focus a couple of questions, with you three come in mr. white separately. and maybe, mr. white, actually ask you first. minute year -- my notes here. i apologize. here we go. in the commissioners testimony, and also in your written tes

ms. thompson. and again, my thanks to all for other witnesses, and to our three citizen witnesses, victims of identity theft, i want to add my words of apology to the commissioners, on behalf of not specifically the irs but on behalf of our federal government for how each f you have been treated as law-abiding citizens seeking to comply with their obligations as taxpayers, and instead becoming victims, not just of criminal conduct, those who soughto defraud you, but also victims of poor service from us, the federal government. and all of us bear responsility for that ultimately, especially as elected representative of two of you, and, i know for our third witness, you know, on behf of all of my colleagues, we want to do better on your behalf. i want to kind of focus a couple of questions, with you three come in mr. white separately. and maybe, mr. white, actually ask you first. minute year -- my notes here. i apologize. here we go. in the commissioners testimony, and also in your written testimony