ms. vandermeulen is passionate about her work and an excellent investigator. that's quite a tribute, karen. [applause] [applause] >> i'm truly humbled. thank you so much. it means a lot to me. when i was an undergrad, i had not heard of adult protective services and i was really, truly honored, i am, to be a part of it. i've never seen a group of people that work so hard and love what they do. sometimes we see the best. and sometimes we see the worst. and yet everybody always in the department has a smile. i feel like it's a really truly fine-tuned symphony. every instrument is different, but also so important. when we come together, we're a symphonic and we support each other. i can get the support, the hand-holding that we need to make what we do a success. thank you. [applause] >> president serina: next is advisory council report, leon schmidt. i don't see leon. oh, eleanor. >> good afternoon, commissioners. leon couldn't be here today, so i'm going to present for him. the advisory council had its meeting. we have a new member, rick johnson, that represents