ms. willis. it is a great honor considering all of the work that has been done to ensure the smooth transition with clipper, and as he indicated, this was a very challenging process and yet one that proved to be quite successful duf ms. willis and hr staff to insure that this group could transfer to the new technology. i would like to read the words today, is a deep appreciation and recognition of your dedication to improving the quality of life for the employees of the municipal transportation agency and the residents of san francisco. the san francisco transportation authority, november 1. i would like to say thank you for your dedication for the past 20 years. you are quite an asset to the agency. thank you. ayes -- [applause] >> thank you. i think this is the greatest thing since the fast pass, and this helps out a lot. i tell people if they do not know anything about it or if they want to know the best thing about it, if they lose it and they register and, you can call us and get your money