it is a great honor to stand before you today, to be able to recognize ms. wong. the human resource process in the city can be daunting. you have to learn all the rules, procedures, and policies associated with civil service practices, as well as the exempt practices we have. with all that being said, kitty wong has stepped up to the plate. we have had staffing shortages from our budget process a couple of years ago. but still had and shoulders above the crowd. she is able to provide stellar customer service to employees at the sfmta, as well as external customers seeking to become members of the sfmta > -- sfmta > -- sfmta. i have to say derek kim is absent, who oversees the union -- the unit, and is our deputy a jar -- deputy h.r. thank you for improving the quality of life for the members of the transportation agency. [applause] chairperson nolan: on behalf of the agency, thank you for your entire work. i know you have a fan club with you today. >> i would like to think the board for the recognition. i want to think derek and also james, and thank them for thei