guest: i have been director of muhlenberg college institute of opinion for over 20 years. in allentown, pennsylvania, the eastern side of the state. we get a lot of public opinion polling. not in the commonwealth but some national survey to policy issues like energy and the environment. host: when it comes to elections, when you do poll, can you talk a little bit about your process, who you talk to, the amount of people you talk to? guest: over time it has evolved in terms of the process and methods that we use in polling pennsylvanians in election seasons. our standard methodology is still telephone. primarily cell phone in terms of a contact point for individuals. our sampling is based off voter files as our frame. we use voter files to allow us to get a sense of the past voting records of the individuals we will be calling. background information demographically about them we can help in our modeling for the state. our sample size is around 400 to 500 based on our capabilities. there are various races throughout the state. this fall we are looking statewide with polls i

muhlenberg met with the families. i think this was after the annual general meeting in october of 2019. but he wears it they had no mediator or conflict resolution specialist at the meeting with the families. how do you think boeing handled i'll just widen the question. how do you think boeing handled? treating the families of the victims of those crashes. they didn't meet with them for a long time. i know that the family members felt that they should have met with them earlier. what i've been told is that there was a at that meeting for instance one point of concern afterwards was that at least one family member felt that dave calhoun in public had exaggerated the amount of time that was spent with the with the family members. so it's it's a incredibly difficult situation but in that situation they felt it was compounded by the the exaggeration of the amount of sensitivity that that boeing had shown there. there was a memorial held afterwards which which boeing that was held in ethiopia and to some of the family memb