remember when there were questions about where was alan mullally, and jeff sonnen feld chimed in, i chimedsay, gee, imagine a guy like that as a place like that. it would be one heck of a accomplishment to get it all together. i do think leadership makes a difference. i don't fly delta. you talk to people who fly delta. they talk about seeing something better. there's no airline that's perfect, but -- >> if you're experiencing all of this and complaining and you're up in first class, imagine the poor people in the back with the whole pile of kids screaming as well. by the way, herb, stick around. >> by the way, i just booked a flight to houston. >> how much was it? >> i booked it on delta. that's hard to do from new york to houston and not go utighted. >> how much was it? >> it doesn't matter the cost. the point is i'm going for the wifi. >> taking herb's advice. one person is listening to you, herb. >>> we have all seen it, right? people lugging giant bags onto the plane, and the flight attendants just too nice or too busy, whatever, to strictly enforce the rules. this is from the san fra