munoz wasright, trying to change the perspective of the airline, so he went out of his way to meet as many employees as he could and sent out an open letter to consumers. aroundssoon, who turned bason, who turned around delta airlines in the same perspective. carol: munoz had a heart attack? >> that's right, he had a heart attack, and it turned out he had a heart transplant last week. that is an incredibly serious procedure. carol: right, still recuperating. >> they're still looking at his return. but we will see. i fly united a lot still because it is convenient for me, but there are still a lot of problems. >> that's right, if you look at time and statistics, they have pulled themselves up into the middle of the path. perception,customer they have made it ok, but financially, there is a time when jet fuel is very cheap and heading into the next year, it is going to be harder. terms oft pass them in being the number two airline. delta is doing very well despite the fact that they had a more recent merger. it is going to beat off. david: you talked about how united surveys its custome