vice president nakajo. >> commissioner nakajo: thank you, madam president. thank you again, doctor, for your presentation and for answering all these variety sets of questions, as well. i wanted to remark just in terms of being part of this presentation and exchange of information, i definitely wanted to acknowledge you as our department physician, but also, i think your remarks towards stephanie phelps was appropriate because there in the interim before you came in, and even before, when we had our [inaudible] physician, very often, stephanie phelps was the person that was the open arm, if you will, to the membership. and to me, it's all about customer service and decor. again, i'm referring to commissioner cleaveland. i must be missing him if i talk about him twice, but he has talked about bedside manners, and so i -- doctor, i just wanted to say how appreciative it is. i also wanted to acknowledge anthony boone, your team, but also barbara marino in terms of all the support staff at the doctor's office. i -- since you've come in, i do appreciate the newsl