inside life care, nancy butner and her staff were the first to witness how wily this virus could be. e of the most difficult things is that we didn't know what it looked like, and we didn't know what it would do to the patients, those early days. >> whitaker: it almost sounds like the virus was getting away from you? >> butner: oh, there's no question that we were not in control. the virus was in control. we couldn't readily test for it for that first week. so, we didn't know if patients had it or not. >> whitaker: it came down to a guessing game of who they thought had covid-19 and who didn't, isolating some and not others. no one in this country had come up against anything like this before. butner's staff had to improvise p.p.e. on the spot, buying up oversized men's shirts and wrap- around dresses from walmart, while 40 of her employees, including the medical director, became sick and could no longer come to work. outside, the media gathered to film the parade of ambulances and to talk to heartbroken family members. >> we wake up daily to news of another death. >> my mother, i got