. >> my name is nancy croft and -- my name is nancy croft and i'm here to express some concern, or at least question whether the commission investigates a complaint. and the definition of a complaint. is it a verified complaint? if it's not a verified complaint, it's -- where is the probable cause for you to investigate? why should you national convention side process of investigating one side privately and then maybe the other side privately and deciding that there is no probable cause? you can't do that in a court hearing that would have any respect to it. i'm caught in a situation in relation to the [inaudible] department. and it says yes, we have a wide array of way to open the doors to a shelters if a person is 18 years old and can't take care of theirselfs but it gives the shelter manager power to dismiss that person without any fair hearing. and without any fair process. the shelter director can do this just -- he saw this staff member -- no, not him. but somebody else told him that somebody in the shelter had attack one of their employees. therefore, that person should be dism