. >> nancy holmes, director of insurance and controls. not a department head. we had three recommendations. chairperson campos: speaking to the microphone. >> we had three recommendations applicable to the puc regarding stand by and call back pay. the majority of our standby pay relates to emergency responses for water quality and water service delivery. what our water and power group has committed to doing is they are looking at operational protocols to define the levels of service where such a response is needed. once they formalize those protocols, they would then define situations where standby pay is necessary. they did have a bit of a late start. this will take place within the next quarter or so. for our information technology services group, they disagreed with the recommendations. they felt that due to the high level of expertise needed for our networks, they would like to retain high-level positions in those areas that may require standby pay. however, what they have done in the meantime if they have eliminated the help desk and looked at cross traini