that is the one good thing that nathaniel ford did due to agree the tax exempt it became a useless and. regarding these items before you, there was a town hall meeting but the outrage was so terrible. the director decided information needs to get out earlier. with regarding these, there has been little outrage and the impact on the industry as great in some areas. that -- [unintelligible] without more outreach. the average cab driver comes from a country where english is fánot their first language, did not get the american education, and understands the impact that these may have on their ability to do their business and do their job. you're making a lot of these cabdrivers' employees. there's a lot of risk involved by treating these rules and regulations. also without the enforcement. they have not hired at the investigators and they're dragging their feet on this. what is the industry gotten? i am concerned that this is moving too slowly in terms of helping the cab industry do a better job in terms of customer service. the question you first asked is how does this improve customer se