later in the day, arizona nator john mccain who served in conflicts ranging from the revolutionary war to the wars in iraq and afghanistan. t's a topic of his new book. veterans' affair secretary roble mcdonald yesterday announced the creation of a new customer service organization led by a chief customer service officer who would report directly to him. after ward, he spoke to reporters about some of the challenges facing the v.a. this one hour forum was hosted by the christian science monitor. >> good morning, thanks for coming. our guest this morning is robert mcdonald. this is his first visit with our group and we thank him for aking time in his busy reveterans' day. he later earned an m.b.a. from the university of utah. he spent five years in the army serving as an airborn ranger attaining the rank of captain before joining the proctor and gamble company. during his 33 years, our guest roast to a variety of increasingly responsible positions, working in canada, the phil peterson, japan and belgium before becoming the firm's chairman president and c.e.o. in 2007. in addition to his