she says navient, her loan servicer, repeatedly told her she was on track.she applied for forgiveness and was rejected. >> my payment plan was correct. my employment was correct. they just had issued it with the wrong pot of money, and nobody paymen to quify, zero. what was that moment like when you realized what you owed at that point? >> i felt very guilty because of what i had done to my family. they don't deserve that. it's just wrong. it's wrong on so many levels. >> reporter: teachers, firefighters, police officers, at last count, the department of education has rejected more than 75,000 applications for forgiveness. only 864 people successfully applied, a rejection rate of 99%. these are people who went into public service in good faith and got screwed. >> exactly. >> reporter: seth frotman is the executive director of the student borrower protection center. >> through rampant mismanagement at the department of education and rampant illegal practices at the student loan companies, it has become a broken promise for millions of americans. >> reporter:

she says navient, her loan servicer, repeatedly told her she was on track.17, she applied fores and . >> my payment plan was correct. my employment was correct. they just had issued it with the wrong pot of money, and nobody told me. >> reporter: you had made zero payments to qualify, zero. liat was that moment like when you realized what you owed at that point? >> i felt very guilty because of what i had done to my family. they don't deserve that. it's just wrong. it's wrong on so many levels. >> reporter: teachers, firefighters, police officers-- at last count, the department of education has rejected more than 75,000 applications for forgiveness. ply 864 people successfully applied, a rejection rate of 99%. these are people who went into public service in good faith and got screwed. >> exactly. >> reporter: seth frotman is the executive director of the student borrower protection center. >> through rampant mismanagement at the department of education, and rampant illegal practices at the student loan companies, it has become a broken promise for millions