we monitor the navigation sites everyday and when we see somebody camped out or nearby the navigation centres, we respond immediately. now, sometimes that takes an hour or two, but generally, we are conscious of ensuring the neighborhoods around the navigation are kept safe and clean of encampments. nhs and the city has complied with all requirements of the site. we need to vote and allow us to proceed with this project. >> soup storsupervisor hainey? >> a couple are directed towards you. so in terms of the community input and public process, you know, is there a standardized process that you have as far as how to get feedback and input from a neighborhood? is that something that you even through this process have some, maybe, lessons learn ed this might changlearned that youdo i? one experience was that we felt like we were creating a lot of pieces in who to meet with and ultimately, i had over a dozen meetings with hoas and neighborhood associations. can you speak to -- i mean, is there a policy on this at hsh and do you believe we should have one. >> i believe there's a policy and practice