this is where the nedo feedback begins. again, if you see overall customer satisfaction, these were very high. we asked the questions based on a scale of 1 to 5, 1 was very dissatisfied. 5 was very satisfied. so, for the most part they scored very high. when it came to whether the small business assistance center, office of small business understands your organization, and also the quality and appropriateness of the referrals, lets that scored a little bit lower. if you flip the page, you can see that, again, most of the organizations were satisfied with these areas. there were one or two outliers. and referrals was i think particularly sensitive issue with the nedos in particular. it was my experience working at one of the neighborhood economic development organizations, i think the ones that are removed, more removed or sort of geographically removed, frankly, they fell a little bit out of the loop and they felt they weren't getting as many referrals as the other organizations. one person said very dissatisfied. so, that

ann are a rod reeg sxez her mother flew in after paolo nedo called family monday night satisfying hele and someone was trying to hurt him. his phone's location was on shotwell in the mission district. no one has heard from him since those calls. >> he is a nice boy.z@;khe was Ñ troublemaker boy. he is really intelligent. he speaks four languages. >> rodriguez says it's very unusual for n:nedo not to be in touch. he was supposed to take a bus back to los angeles sunday, but northeast boarded. his familying filed avi5 missin persons report with san francisco police. they're now retracing steps showing his picture to people hoping for clues that will lead them to nedo. >>> the fbi says it is now scaling back

. >> i really appreciate, you know, your outreach on this and you really did touch city with the nedos on this. i appreciate this. you did a good job. >> thank you very much. >> do we have public comment on this item? seeing none, public comment is closed. are there any other commissioner questions? any other questions for ken? great job, ken. next item -- can we switch and do [speaker not understood] first before the next item? >> i think rob is -- >> we have to skip item number 10 in order to call number 11. >> commissioners, would you mind if we reversed items number 10 and 11? >> no problem with me. >> no. >> no problem. >> we have a motion? >> i move. >> second. >> all in favor? >> aye. >> okay, let's switch 10 and 11. >> that brings us to item number 11, presentation of a small business commission certificate of honor recognizing rob black, executive director of the golden gate restaurant association, as part of the sbc's "small business recognition program". >> so, thank you, commissioners. i'm honored today to recognize rob black, but somewhat on a sad note. i don't know if you

rodriguez says it's very unusual for nedo not to be in touch.eather right now with meteorologist christina loren. >> good morning to you, marla. good morning to you at home. clear sky over the golden gate bridge. winds starting to pick up. you can see that from the flag there. 81 in livermore. we are going to hit the warmest day in the exz tended. 75 for fremont. 76 in san jose, and 76 degrees in los gados. if there's any good piece of information about the weekend, it's the fact that we have a wind event slated starting saturday to early sunday. keep that in mind. let's check your drive. here's mike. >> still a nightmare getting into and out of san francisco because of this crash, in part. let me show you there. the truck over the railing still blocking the lanes. north 101, 280 to the scene, and now southbound cesar chavez and another accident blocking the slow lane. >>> from nbc news, this is "today" with kathie lee gifford and hoda kotb. from studio 1a in rockefeller plaza. >>> hi, everybody. it's friday, november 1st. hope you're recovering