we are hearing from doctor neil hodge all, the chair of her dual solicitors, and james hartley, these they _ are lawyers for the claimants. let's listen to what they are _ are lawyers for the claimants. let's listen to what they are saying. letl listen to what they are saying. let me start listen to what they are saying. t9t me start the ball rolling in that case. we heard a number of issues about process problems and delivering claims, redress offers that are basically unfair. so we've heard about how people are putting in their application forms, not knowing what information the post office has got and therefore they are almost blind fold when they put the cayman and when the offer has gone back and you come back with a box with numbers in but there's no there is no information and is a bit of a black box and then there is the inequality of arms where people simply don't have access to lawyers like yourselves but they are up against the post office and some of the biggest lawyers in the country. can you give us a sense as to whether you recognise the problems or whether there are ot