and says neto has no reason to get lost on the streets. he says he is in college, talks to his family. >> he has lots of friends. lots of people with him. >> reporter: goes back to whoever he met. someone he called the same night he rang on someone with police. that person told police neto stayed with him that weekend before going to a student hostile. and after checking into the hospital the panicked calls that brought his sister and mother from brazil. >> he called asking for help and didn't show up. so it was not just like something that he didn't want to show up. >> reporter: another look now at the man at the mcdonalds who used paolo neto's credit card. san francisco police have a missing person's inspector on this case and tonight they are working on refining the surveillance imagine to confirm that it's not actually neto. now the family has hired a local private investigator to help comb the city for clues. reporting live in san francisco, deborah villalon, ktvu channel 2 news. >>> and once again here's a picture of 23-year-old paol

the only sight they want to see is 23-year-old paulo neto. his parents, uncle and sister are 6,000 miles from home looking. >> something really strong inside of all of us is saying that he is alive. we know that he's in danger, but we know that he's alive. >> reporter: danger because bere he disappeared neto made frantic phone calls to friends and loved ones saying he needed help and was hiding from people who wanted to hurt him. police revealed he called 911 emergency as well. >> now he actually called 911. that makes everything harder to us. he was actually in trouble and we don't know what kind of trouble it is. >> reporter: a few days later this unidentified man used neto's credit card at a mcdonald's in the mission district but nothing since. this photo shows neto checking out of the hotel early in his visit. investigators know he also stayed with someone he met in the city, someone they have interviewed, and one of neto's best friends retrieved his laptop so it could be sent to stpd. >> please help me. please help me. please help me. >>

the only sight they want to see is 23-year-old paulo neto. his parents, uncle and sister are 6,000 miles from home looking. >> something really strong inside of all of us is saying that he is alive. we know that he's in danger, but we know that he's alive. >> reporter: danger because before he disappeared neto made frantic phone calls to friends and loved ones saying he needed help and was hiding from people who wanted to hurt him. police revealed he called 911 emergency as well. >> now he actually called 911. that makes everything harder to us. he was actually in trouble and we don't know what kind of trouble it is. >> reporter: a few days later this unidentified man used neto's credit card at a mcdonald's in the mission district but nothing since. this photo shows neto checking out of the hotel early in his visit. investigators know he also stayed with someone he met in the city, someone they have interviewed, and one of neto's best friends retrieved his laptop so it could be sent to stpd. >> please help me. please help me. please help me.

investigators say it shows a man using a credit card belonging to 23-year-old palo neto. several days earlier his mother and sister in brazil received a panicked phone call from him. >> saying he was in trouble and some people were following him. and he was hiding from those people. >> neto has been missing for a week. >>> we are learning more about the alleged gunman in the deadly shooting at lax. pleasance yeah was shot four -- paul san yeah was shot four times. before going to -- nay arrived 45 minutes after he left for the airport. a woman who knows the shooter and does not want to be identified spoke to cnn about what may have caused ciancia to open fire. >> all the nsa findings that came out this year he was upset about it. >> now this morning ciancia is heavily sedated in a hospital. he is being watched around the clock by an armed guard. >>> today students in the novato school district will return to class with increased security on cameras. campus. the cameras are mounted on the exteriors on building. they are not inside classrooms, bathrooms, or other buildings.

card in the mission and neto made frantic phone calls to 911 and his family saying he was in danger and needed help. >> i suspect it was foul play. >> reporter: the family hired a private investigator. >> perhaps made a mistake, maybe ended up with the wrong people and, you know, i think there's a chance that drugs was a factor. >> reporter: and there is the body that washed up in mccovey cove a few weeks ago decomposed, unidentifiable but with broken ribs as from a fall or jump. >> the only thing i know is that they found a body, but they didn't speak to us. >> there needs to be more sense of urgency. >> reporter: authorities are waiting for the dental records from brazil. >> here's the family from brazil here five weeks, you know, make an effort to get this thing done sooner than later for that family. >> reporter: but tomorrow the family leaves, an 18 hour flight haunted by having to empty out palo's place in l.a. >> seeing his college, his friends, his apartment and friends that were waiting for him, you know. people, they were waiting for him to go back. >> reporter: until ther

. >> reporter: i'm standing right about where palo neto was when he called his family in brazil to tell them he thought someone was after him. it has been seven days and now his family has traveled thousands of miles from brazil to try to find him. >> i'm in trouble. there are some people following me and i need help. call the police. call a taxi. send someone to find me. >> reporter: they're the last words anna hayes heard from her brother, palo neto over the phone before he mysteriously disappeared one week ago. >> we've been to hospitals. we've been to shelters. we've spread flyers out. >> reporter: but still no sign of palo, an art student studying in los angeles. he came to san francisco october 25th to look into studying at academy of art university. he was only going to stay a couple days, but after meeting someone new he extended his stay. when he called his family in brazil one week ago, anna knew something was terribly wrong. >> he sound terrified, afraid, frightening. >> reporter: anna called san francisco police from brazil, but when they arrived at the scene, no one was the

card in the mission and neto made frantic phone calls to 911 and his family saying he was in danger i suspect it was foul play. >> reporter: the family hired a private investigator. >> perhaps made a mistake, maybe ended up with the wrong people and, you know, i think there's a chance that drugs was a factor. >> reporter: and there is the body that washed up in mccovey cove a few weeks ago decomposed, unidentifiable but with broken ribs as from a fall or jump. >> the only thing i know is that they found a body, but they didn't speak to us. >> there needs to be more sense of urgency. >> reporter: authorities are waiting for the dental records from brazil. >> here's the family from brazil here five weeks, you know, make an effort to get this thing done sooner than later for that family. >> reporter: but tomorrow the family leaves, an 18 hour flight haunted by having to empty out palo's place in l.a. >> seeing his college, his friends, his apartment and friends that were waiting for him, you know. people, they were waiting for him to go back. >> reporter: until there's proof app anna -

latest from miami and i promise pam i would not go off again when i look at these guys that can caught neto moron. july the latest from the agent john martin is that the general manager of the miami dolphins received a phone call to complain about martin street and the guy says " pot to get it caught me tell in the mouth. >> are the general manager and coach and start from there. >> a this is a tin ear reunions i pam the issue comes this is 10 years ago in your name is tiffany we have not seen each other in 10 years and the last time we saw each other was where appeared at the chevron last age on van ness. july 10th years ago we were filling up with you drive a the time in low-grade debt appeared to align >> at at >> a raiders terrell martin showed his support washington and minnesota on thursday night football tonight not bad the bike is on the redskins' 34-27. a lot >> stamford is about to upset the no. 3 team in america appeared >> the that is it for kron4 news tonight. >> female narrator: sleep train challenged sleep train challenged its manufacturers to offer even lower prices. but the

police say he also called neto. >> now he actually called 911.ally in trouble and we don't know what kind of trouble it is. >> somebody out there knows what happened to this kid. somebody out there has information. right now, it's a sad story. could be a good ending, but it needs to happen fairly soon. >> the family hired former fbi agent rick smith to help find paolo and they want volunteers to help at 1:00 on sunday in delores park. >>> there is a question over where former santa clara county supervisor george shirakawa will be locked up. his defense attorney asked for community service, calling shir came waugh a gambling addict. the prosecution argued that abusing public trust warranted jail time. >> he stole from the public, lied to the public and has been appropriately held responsible for those actions. >> while shirakawa was remanded to the santa clara county jail, the sheriff's department says he puts a strain on the system. in an exclusive look in how the jail would have to accommodate a high profile inmate, officials tell us shirakawa's