but chris hobson from nhs providers explains how the current situation is affecting patients. an important decision to make, do we abandon those standards, which were incredibly hard fought to gain those standards in the 2000s, or do we make decisions on the long—term funding of the nhs and social care to ensure it has enough money to meet those standards? we need the government to make those decisions this year, by the time of the budget at the latest. for the first time ever last, the nhs missed all of the key standards on a&e, elected surgery, key standards on a&e, elected surgery, ambulance waiting times, cancer waiting times. we set a new trajectory to recover the a&e standard, which we will now miss. we have reached the point where the nhs cannot meet the standards of care that we would all of us, ministers included, want to provide. 0livia szepietowski is a doctoral researcher who specialises in obesity. tim gardner is from the health foundation, a charity which carries out research and policy analysis into health care. we are also hoping to talk to underneath assist, b

the other big story, the biggest story arguably of the day, after that very stark warning from nhs providerstheresa may repeating the line in that question and answer session that the government is putting more money, but nhs providers saying it is not enough. how much pressure is this government under over this?m enough. how much pressure is this government under over this? it is mounting pressure. i have to say i was surprised by mrs may's response to the question about the nhs, she knew that was coming. and she repeat what had she said at prime minister's questions yesterday — that there is more resources, more doctors were open over the christmas period. and she suggested that the problems on the nhs this winter were down to more people getting flu and she said that the nhs was now rolling out a... it is a national flu vaccine programme. i thought she might have a more full response, because the nature of the charges now coming from the nhs providers seem so now coming from the nhs providers seem so striking, suggesting that the nhs is short of 10 to 15,000 beds, that it needs more staff

cannot meet the standards of care that we would all of us at the nhs, ministers included, want to providen is do we abandon those standards, and none of us in the nhs wa nt to standards, and none of us in the nhs want to do that, or does the government make the decisions that it needs to make about the long—term funding and it needs to make those the systems quickly. this is one of the systems quickly. this is one of the strongest warnings yet about the strain being faced by the nhs this winter and it will add to the pressure on ministers to build a consensus over the long—term future of the health and care service, and to do so quickly. dominic hughes, bbc news. 17 people have been killed by mudslides and flash floods in southern california. hundreds of rescuers are searching though wreckage for more than a dozen missing people. let's get the latest the latest extreme weather has hit sa nta the latest extreme weather has hit santa barbara, and montecito. let's get the latest on the rescue with amber anderson from the santa barbara city fire department. what are you seeing, what is the la

our nhs is indeed providing for patients. we were prepared for winter pressures and we would ensure as we have done every year under this conservative government that the nhs receive more funding. >> since 2000 and we have lost 14,000, the health foundation and trust agree the nhs needs another $4 billion. in december, the month just gone, nhs england reported worst ever performances with more patients then ever awaiting four hours, now the uk statistics authorities say the numbers may be worse because the figures have been fiddled. can the prime minister told the house when the figure is couch related in line with previous years will be published? >> prime minister? >> the nhs is opening publishing a whole variety of things in relation to the targets that it has. we are putting more money into the nhs year in and year out and continuing to do that but if he wants to talk about figures and targets being lit, the latest figures show that in england, 497 people were waiting 12 hours but the latest figures also show under the lab

where the nhs cannot meet the standards of care that we would, all of us in the nhs, ministers included, want to provide key question is, do we abandon those standards, and none of us in the nhs will do that, or does the government make the decisions it needs to make about the long—term funding and it needs to make those decisions quickly. authorities in wales and northern ireland say they are under pressure too and a&e waiting times in scotland hit their worst ever levels at the end of december. the message from health care professionals is that despite staff's best efforts, the nhs is chronically underfunded and the government must act soon. catherine burns, bbc news. let's speak to our health editor. this letter is quite a moment, it really is quite a letter from people at the front line of all of this. that's right, we have had a series of warnings from royal colleges representing doctors and a warning from nhs providers, which you heard there just now about the watershed moment. these are front—line senior doctors employed by trusts who have taken it upon themselves to get together a letter which t

i can now speak to chris hopson, the chief executive of nhs providers, which represents nhs trusts. bbc news we saw a worrying report from one hospital in the north—east of england, north tees, which underlined what the pressures a re tees, which underlined what the pressures are on nhs staff. how would you explain to viewers what the pressures are financially? we are in the middle of the longest and deepest financial squeeze in nhs history and there is a simple way of explaining it. every year, the demand for services, because of an ageing population, plus costs go up 496 ageing population, plus costs go up 4%a ageing population, plus costs go up 4% a year, but funding only goes up 196 4% a year, but funding only goes up 1%a 4% a year, but funding only goes up 1% a year. it doesn't take many yea rs 1% a year. it doesn't take many years for that gap to start showing through. how it is showing through is, we don't have enough nurses and doctors so new figures are nurses showing higher vacancy rates and we also know from your excellent piece on north tees yesterday, on the front line,

nhs providers can't deliver a safe and decent standard of patient care. am sure that she will have readefully yesterday afternoon the words of the prime minister, she made clear that she had apologised for everybody that had an operation cancelled, and she has made it clear that the nhs has never been better prepared for winter than ever before and part of our appropriate prior planning for winter has been that patients don't turn up on the day and get their operation cancelled. the minister will have seen that just one week before christmas and new year, bed occupancy rose to 91% and 39 ambulances were diverted from a&e because they were two busy to cope, 31 beds were closed because of diarrhoea or vomiting and escalation beds had to be opened because hospitals were full. the warnings today will tell the same sorry story. does the extra funding mean it is far too late for the winter so far and the government has had to announce the bombshell of 550,000 cancellations of operations? the government needs to come up with urgent funding to help the nhs cope with the worst winter crisis in t

in terms of being prepared, this is what nhs providers said last week. preparations for winter in the nhs have been more expensive and meticulous than ever before. >> we all thank all nhs staff for what they do. and those 55,000 people join the already 4 million waiting for operations in the nhs. the prime minister listening to the experience of vicki. her 82-year-old mother spent 13 hours in a trolley in a core door. that was on top of three hours between first calling 999 and arriving at the hospital. vicki says, quote, a volunteer first responder whose day job is in the army kept mom safe until paramedics arrived. her mother suffered a heart attack the week before. this is not an isolated case. does the prime minister really believe the nhs is better prepared than ever for the crisis it is going through? >> nobody wants to hear people experience what vicki and her mother faced. we need to ensure that we learn from these incidents and that is what we do in the national health service, and happy to ensure that particular case is looked at, he would like

this is what nhs providers said only last week. arations for winter in the nhs have been more extensive and meticulous than ever before. the health secretary said that the government wanted to be the best in the world for cancer diagnosis, treatment and care. today, according to a memo from the head of chemotherapy at oxford churchill hospital, terminally ill cancer patients will have their chemotherapy cut because of a massive shortfall in specialist nurses. will the prime minister apologise to cancer patients and their families for this appalling situation? i say to the honourable lady that the trust has made clear there are no plans to delay the start of chemotherapy treatment or reduce the number of cycles given to cancer patients. what simon stevens has said is happening is that, over the past three years, the highest cancer survival rates ever, and latest figures show an estimated 7000 more people surviving cancer, after successful nhs cancer treatment compared to three years prior. with record funding, our nhs is doing more t

in terms of being prepared, this is what nhs providers said only last week. perparations for winter in the extensive andmore meticulous than ever before. thank all nhs, we staff for what they do. the reality is that the 55,000 operations canceled means that joined the0 people already 4 million waiting for operations within the nhs. perhaps the prime minister could listen to the experience of vicki. her 82-year-old mother spent 13 hours on a trolley in accord or. -- in a corridor. volunteer first responder whose day job is in the army kept mum safe." she then suffered a heart attack week before. this is not an isolated case. does the prime minister really believe the nhs is better prepared than ever for the crisis it is now going through? may iay: first of all, say to the right honorable gentleman that nobody wants to hear people having experienced what vicki and her mother experienced? and of course, we need to ensure that we learn from these incidents, the that's exactly what we do in the national health service. i am happy to ensure that that case is looked

seen to .8 million more people last year visiting accident and emergency ban in 2010. 0ur nhs is indeed, providinge prepared for the winter, and we will ensure as we have done every year, under this conservative government that the nhs receives more funding. the government would not underfund it, the labour government would not privatise the nhs, the labour government would underfund social —— would not underfund social care, a labour government would be committed to an nhs free for use as a human right. our support for the nhs is about providing it with the funding and doctors and nurses and treatments and capabilities that it needs in order to be able to deliver for patients. and it is why we are ensuring that we are reducing the waste in the nhs of the taxpayer money is spent effectively and on patient care. it has been reported that a man froze to death waiting 16 hours for an ambulance. that my friend's 93—year—old father waited for hours for an ambulance after a fall. these are not isolated cases. these are common all over the country. it needs money, it needs the support, and it needs it no

where the nhs cannot meet the standards of care that we would, all of us in the nhs, ministers included, want to providestion is, do we abandon those standards, and none of us in the nhs wand to do that, or does the government make the decisions it needs to make about the long—term funding and it needs to make those decisions quickly. authorities in wales and northern ireland say they are under pressure too and a&e waiting times in scotland hit their worst ever levels at the end of december. the message from health care professionals is that despite staff's best efforts, the nhs is chronically underfunded and the government must act soon. catherine burns, bbc news. with me in the studio is saffron cordery, director of policy and strategy at nhs providers. do you recognise the sort of scenario that these 68 department heads have written about in their letter? i think what we know is that the pressures on the front line are extreme. we know from our member trusts, leaders, chairs and chief executives from up and down the country telling us how tough it is out there. that is why we wrote to jeremy hunt, th

our support for the nhs is providing for the doctors, the nurses, the treatment capabilities, so it isto deliver for patients! that is why we are backing the nhs of more funding, that is why we ensure that they have the best cheese meds, survival rates for cancer — before! that we have betterjoined up services across the nhs and social care, so those people who don't need to go to the hospital are able to be cared for at home, and that's why we are reducing waste in the nhs, so taxpayer money is used as efficient as possible. it is reported that a man froze to death waiting 16 hours for an ambulance. a gentleman named chris told me, my friend is a 93—year—old father. he waited a huge amount of time for attention. these are not isolated cases, these are all over the country. it needs money, it needs support, and it needs it now! when is she going to face up to the reality and take action! it will be death of the nhs by 1000 cuts! there is only one part of the nhs that is being cut. seeing a cut in its funding. it is the nhs in wales under a labour goverment! this, this is a government,

i'm joined from our westminster studio by phillippa hentsch, the head of analysis for nhs providers,and emergency treatment services in the nhs. thank you very much indeed for being with us. can you explain a bit more about the reasons why we're seeing these routine, non—urgent operations and procedures postponed until next month? what we're seeing across the nhs is high demand for services. increased security through respiratory illness, norovirus and flu on the rise combined with challenges in primary care and also severe challenges on bed occupancy as well. so, the nhs saying this is not a crisis. is that your view?|j think it is very early to say at this point. data is not yet available after 24th december, but from all the evidence we're hearing up from all the evidence we're hearing up and down the country is that staff and trusts are under tremendous pressure and are having to treat patients perhaps in corridors, on trolleys, in places that they would otherwise not wish to provide. so, the real crux of the problem is simply not enough beds? that is certainly one of the issues

recruit as many people as we can but also keep the nurses that we have got, to retain them in the nhs providingcretary of the royal college of nursing. does that explanation about the gap do the trick for you? i think the gap is right and there has been recognition that we need safe numbers of nurses to have good care and good outcomes. and what we have not done and what the nhs has not done is to train enough nurses and prior to that recognition we had posts being cut. so a combination of some bad policies in the past. trust is not being allowed to overspend and nurses still expensive because they are a large part of the workforce. those numbers were being cut to balance the books and then the nurses are not there so this is 110w the nurses are not there so this is now the combination and what we would have expected to see where we have high demand and not enough nurses to me that. are people right to say it is a crisis now?|j nurses to me that. are people right to say it is a crisis now? i think it is, we have been unable to open extra beds over the winter period, and we're still in that poin

our support for the nhs is about providing it with the funding, the doctors, the nurses, the treatmentsit needs in order to be able to deliver for patients. that's why we are backing the nhs with more funding, that's why we're ensuring they get the best treatments, and survive, er, survival rates for cancer are higher than they have ever been before. it's why we're ensuring we have better joined—up services across the nhs and social care, so those people who don't need to go into hospital are able to be cared for at home, and that's why we are ensuring that we're reducing waste in the nhs, so taxpayer's money is spent as efficiently, as maybe on patient care. it has been reported that a man froze to death waiting 16 hours for an ambulance. last week, a young gentleman named chris wrote to me, saying "my friend's 93—year—old father waited four hours for an ambulance after a fall". these are not isolated cases. these are common parlance all over the country. it needs money, it needs support, and it needs it now! when is she going to face up to the reality and take action to save the nhs f

nhs need to be reexamined? i think a universal public provided nhs paid for by general taxation is the fa i rest, for by generalmost efficient way of providing health care in this country. we have to will the means to put the money in, when even though it may be rising in cash terms when you adjust that for the ageing population is going down on a head for head basis s that is according to the ifs who are respected on these issues i think we have to agree as a society to put the money in, i think which can do it, if we ask big corporation, and the very wealthiest in society to pay a bit extra tax. ? thank you very much. thank you very much. tech firms are working to fix bugs that could allow hackers to steal personal data from computer systems. google researchers said there were "serious security flaws" in chips made by intel, amd and arm, affecting devices which use them. the industry has been aware of the problem for months and hoped to solve it before details were made public. earlier i spoke to our technology correspondent rory cellanjones and askedif correspondent rory cellanjones and asked if there was ev

in terms of being prepared, this is what nhs providers said only last week. ions cancelled means that those 55,000 people joined the already 4 million waiting for operations on the nhs. perhaps the prime minister would listen to the prime minister would listen to the speeds of vicky, have 82—year—old mother spent 13 hours on a trolley and a coroner on top of the —— on top of a trolley in a corridor. she says a volunteer first responderfrom corridor. she says a volunteer first responder from warwickshire have such as whose dayjob is in the army kept us safe until paramedics arrived. her mother then suffered a heart attack a week before. does the premise that really believe the nhs is better prepared than ever for the crisis it is now going through? can i say that nobody wants to hear people having to experience what vicky at mother had experienced and of course we need to ensure that we learn from these incidents and that is exactly what we do any national health service and i am very happy to ensure that particular case is looked at if you would like to have m

as the uk's biggest pharmacy chain, boots is providing a crucial nhs service.out how many staff to put in almost 2,400 pharmacies. it refused. the company told us the time standards, which are part of the calculation, are a trade secret which could be copied by its competitors. lloyds, the uk's second largest pharmacy chain, has provided both its time standards and how they're used to work out staffing levels. boots says you can't compare one company with another, and it shares the principles of how it works out staffing budgets with line managers. j°y joy wingfield is a pharmacy law and and ethics expert who's trained the last two boots superintendents — the pharmacists in charge of patient safety. i don't really accept that they are trade secrets. if they're confident that their staffing calculations do maintain patient safety, i don't see why they should be in may 2&6-th scotland.

one in ten nurses is leaving the nhs in england every year and significantly more people are quitting the profession thanjoining it. that's according to figures provided part of an in—depth look at nursing by the bbc in the year the nhs turns 70. nursing leaders are calling the numbers a dangerous and downward spiral, but the government says measures are being taken to retain experienced staff. our health correspondent dominic hughes is at birmingham children's hospital. yes, good afternoon a full service becoming increasingly clear that nursing is a profession under pressure, not just the nursing is a profession under pressure, notjust the difficulties in managing what looks like quite a ha rd in managing what looks like quite a hard winter for the health service, but in the longer term a more fundamental issue of trying to persuade experienced nurses to stay in what is, at times, quite a demanding role and as we can see, for some, everyday stresses and strains have proved just too much. she became a nurse to help people, excited at the prospect of making a difference, but in the end, thejob overwhelmed mary trevelyan. i would still often end up in t

drug we are talking about is under review, with an ich, and hopefully they will pass it and the nhs will provideof relapse, there is an 80% chance of relapse, there is an 80% chance of relapse with neuroblastoma, everybody knows that after bradley. imagine having a child going through horrendous treatment on a daily basis, to then have the fear of that coming back and having to start again. so many families around the world have to deal with this, the last thing they need is to worry about fundraising for a need is to worry about fundraising fora drug. need is to worry about fundraising for a drug. also, with neuroblastoma, particularly, there isa neuroblastoma, particularly, there is a vaccine trial in new york and a lot of families are fundraising to get to new york for this trial. that is not going to come out in the uk, for a very long time. if we can get the antibody in the uk and then get them to america for the vaccine trial, to prevent the relapse coming back, then the families are not going to have the stress and the heartache of having to go out, day in day out, to fundraiser for the m

we'll be talking the head of the nhs providers in england about the pressures facing the service.

but it also provides services managing 200 operating theatres and 11,800 beds for the nhs for exampleviding cleaning and meals for hundreds of schools. in short carillion is big. in 2016 had recorded £5.2 billion in revenues, a third of which, 1.7 billion, came from uk government contracts. it is partly those government construction contracts which got it into trouble with cost overruns on two hospitals and £745 million aberdeen bypass. warning lights have been flashing for a while, injuly it had to announce an £850 million hit to its contracts and suspend its dividends. by last friday its share price plummeted by 90%. after crisis talks with bankers and the cabinet office over the weekend it collapsed this morning with £900 million in debt and a £587 million deficit leaving 43,000 employees globally and hundreds of subcontractors wondering what will happen next. that's the overview. our business editor helen thomas has been taking a look at the challenges ahead. trains and planes from beautiful art to the beautiful game. carillion had a hand in many parts of uk life. today the big ba

where the nhs cannot meet the standards of care that we would, all of us in the nhs, ministers included, want to providestion is, do we abandon those standards, and none of us in the nhs will do that, or does the government make the decisions it needs to make about the long—term funding and it needs to make those decisions quickly. authorities in wales and northern ireland say they are under pressure too, and a&e waiting times in scotland hit their worst ever levels at the end of december. the message from health care professionals is that despite staff's best efforts, the nhs is chronically underfunded and the government must act soon. catherine burns, bbc news. earlier we heard from one of the 68 senior a&e doctors who wrote to theresa may, saying winter planning has not been adequate and patient safety is at risk. all the doctors stress they are talking not as representatives of their trusts, but as doctors. she summed up her colleagues' position: this is stuff that has not happened over the last few weeks, this has been progressive change and deterioration over the last year, in particular, with inc

it maintains nhs buildings containing 11,500 hospital beds. it provides services to 50 prisons.ently as november, was awarded a contract to help build the high—speed network, hsz. in total, eight contracts were awarded after carillion warned its finances were on the ropes, which led to angry exchanges in the commons. when did the government first realise that carillion was in trouble? after all, they have had three ceos in a short space of time, three separate profit warnings, and back in 2015, they were already short selling the stock on the stock exchange. so, where did it go wrong? big contracts like this went sour, profits optimistically banked had to be written off, blowing a hole in its finances, and with banks unwilling to lend any more money without government support, its fate was sealed. carillion was a company that until recently paid big salaries to its bosses and big dividends to its shareholders, despite owing its banks and its own pension scheme £1.5 billion. the wisdom of awarding public service contracts to a company like that will continue, but today, the urgen

million pound lifeline to carillion, the cries will be, why have you not bailed out people who are providing nhs who are looking after the roads and railways? good enough for banks, but not the nhs. >> that is exactly the problem here, isn't it. damned if you do and damned if you don't. ?here was the trillion board did they not see this coming. this company had tentacles in all areas of u.k. business. they had school, they worked behind the work. they do meals. they make government contracts. there is a real interest in for the government to do something. where his parents disappeared would be much more dramatic than a department store. manus: we got a red headline coming through from carillion. they have accepted into compulsoryc liquidation. ilion will go into compulsory liquidation. they have faced demand for a $300 million lifeline from the government. that looked like a last ditch carillion -- it seems to have fallen on deaf ears. it appears they are going into liquidation. the question will be now what the government responses in terms of taking these contracts back in the house. the ramif

firm that began by selling herbal remedies in nottingham, is now part of a global business providing a crucial nhsists are worried. i feel it's really, really imperative and critical that the public are aware of what's going on. some days, you would easily describe the team as being at breaking point. patient safety is the most important thing to me and to our pharmacists. when mistakes are made, patients can die. we're talking about people's lives here, and in my case, my mum, without question, accepted what she was given, and yet that system failed. now, for the first time, a former manager has decided to go public. pharmacists are working extremely hard to protect patients, but they're really stretched trying to keep patients safe. are pharmacists at the uk's biggest pharmacy chain under too much pressure? dianne moore has spent the last five years fighting for justice for her father. in may 2012, douglas lamond died after he was given medication meant for someone else. the 86—year—old raf veteran had a heart condition and was registered as blind. he had trust that they would give him the right

remedies in nottingham is now part ofa remedies in nottingham is now part of a global business, providing a crucial nhsacists are worried.|j under pressure. and some boots pharmacists are worried. i think it is imperative and critical that the public understand what is going on. sundays, you would describe the team as being at breaking point. public safety is the most important thing to me and to our pharmacist. when m ista kes to me and to our pharmacist. when mistakes are made, patients can die. we're talking about people's lies. in my my mum is accepted what she was given, and yet that system failed. for the first time, a former manager has decided to go public. pharmacists are working hard to protect patients, but they are really stretched, trying to keep patients say. are pharmacist at the country's biggest chain under too much pressure? wets diane moore has spent the last five years fighting for justice for her father. —— diane five years fighting for justice for herfather. —— diane moore has spent the last five years... in 2012, douglas lamb and died when he was given medication meant for someon

it has almost 2,400 stores and provides a crucial nhs service.ssures they're under could lead to mistakes. two of the pharmacists we spoke to were prepared to be interviewed, as long as their identity was protected. their words are spoken by actors. some days, you would easily describe the team as being at breaking point. because, simply, the amount of work that has to be done can't physically get done, safely, and it can't physically get done without either working longer hours or working after the store's closed. mistakes may not be picked up on and that could ultimately lead to somebody possibly dying. the pharmacists defence association union is the largest union representing the profession. it supports a third of boots's 6,500 pharmacists and is involved in a legal battle to be recognised as a union, there. pharmacists have told us, working for boots, that they're finding that, increasingly, there are less staff available and that makes theirjob a lot more difficult and more pressurised. we have an industry—leading patient safety record. i'm

run by other providers into their data to perhaps make their performance look better and their performance look better and the watchdog react into that has called for explanations from nhsg pressure on the government to provide answers as well. and embarrassingly for eve ryo ne as well. and embarrassingly for everyone in government and the nhs, it could well be that the biggest in nhs in england at hospitals going back over a year or more may have to be recalculated. many thanks once again. the trial has started of a man accused of driving a van into a group of muslim worshippers outside a mosque in north london. darren osborne, who's a8, denies the murder of makram ali, and attempting to kill nine others. the prosecution says he was trying to kill as many people as possible, in an act of terrorism — as our home affairs correspondent, daniel sandford, reports. the pandemonium on a summer night in north london after a large box van smashed into a crowd of worshippers at speed, leaving them strewn across the pavement, some with life—changing injuries. and leaving 51—year—old makram ali dead. today, his family were at woolwich crown court to watch as 48—year—old darren osb

we asked the nhs to provide as figures on these nurses so we can get a snapshot on how the profession,000 nurses walked away from their health servicesjob in 33,000 nurses walked away from their health services job in the last year. that is a 20% increase compared to the year before. and those leaving outnumber those joining and one in four of those leaving are relatively young. the department of health points out that in england certainly, there are more nurses working on hospital wards today than there were in 2010 but it's clear the retention of qualified and experienced nursing staff is a problem, notjust in england but right across the uk. we will be speaking to a nurse from that hospital later. more details have emerged of the final days of construction giant carillion in a document put together by the company's chief executive as he prepared to declare the firm insolvent. steph has been looking into this and joins us now. so, what more have we learnt about how much trouble carillion was in? yes, because it gives you a real snapshot of what life was like the carillion in the run

the decision was taken at a meeting today of nhs england's emergency pressures panel, set up to provideng the worst is over, but they will keep the situation under review. new guidance from the nhs medicines watchdog, the national institute for health and ca re national institute for health and care excellence, says most sore throats can be treated with paracetamol. research suggests antibiotics are being prescribed in 60% of cases, potentially contributing to the development of strains of bacteria which can't be treated by antibiotics. over to our health correspondent, dominic hughes. leading health experts have warned this poses a serious risk to the uk. if we lose the ability to fight infection, common medical procedures such as caesarean sections and cancer treatments could become too risky. prescribing antibiotics to treat a sore throat isa antibiotics to treat a sore throat is a prime example of how they can be misused. sore throat account for almost one in four of gp appointments in the uk related to infections of the long and airways. research suggests that in 60% of those cases

it maintains nhs buildings, containing 11,500 hospital beds. it provides0 prisons and as recently as november was awarded as recently as november was awarded a contract to help build the high—speed rail network. big contracts were added after it was known it was on the ropes, leading to angry exchanges in the commons. went to the 0tman bakkal realise it was in trouble? they have three ceos, three separate profit warnings and were already short selling stock exchange. where did it go wrong? big contracts like this went sour, profits had to be written off, blowing a hole in finances. with banks unwilling to lend any more money without government support, its fate was sealed. company matter there was a company that until recently paid big salaries to bosses, and big dividends to shareholders, despite owing banks and its own pension scheme £1.5 billion. the wisdom of awarding public service contracts to a company like that will continue. today, the urgent concern is for the thousands of small businesses that rely on the big businesses like carillion for paymen

it has almost 2a00 stores and provides a crucial nhs service.lead to mistakes. two of the pharmacists we spoke to were prepared to be interviewed as long as their identity was protected. their words are spoken by actors. some days you would easily describe the team as being at breaking point. that is because simply the amount of work that has to be done cannot physically get done safely and it can't physically get done without working longer hours or working after the store has closed. mistakes may not be picked up on and that could ultimately lead to somebody possibly dying. the pharmacist defence association union is the largest union representing the profession. it supports a third of boots' 6500 pharmacists and is involved in a legal battle to be recognised as the union. pharmacists as have told us working for boots that they are finding increasingly that there are less staff available and that makes theirjob a lot more difficult and more pressurised. we have an industry—leading patient safety record. i am absolutely confident that the resou

archive: the new national health service starts providing hospital and specialist services. nurses were a crucial part of the nhs from its inception, but their role was often undervalued and recognition came slowly. archive: and this job needs doing just as much as this. anyone that's interacted with a nurse will know that it's not a stereotype, we're not in the carry on films, this is real—life. and actually, most of the time, whatever healthcare you're receiving, you will spend your time with a nurse. i don't think in 1948 we even took blood pressures. you know, now we're giving chemotherapy, we're giving life—saving drugs, we're monitoring conditions and actually we are the glue. that's why 86% of the population trust nurses. these are two of the faces of modern nursing, as it filters through the generations. ghislaine stephenson has enjoyed a 35—year career working in hospitals across london, while her daughter grace is at the beginning of hers. i think 30 years ago, the nurses were handmaidens to the doctors, following their instructions. whereas nowadays, we're breeding nurses now that are making those dec

it has almost 2,400 stores and provides a crucial nhs service.ed to be interviewed, as long as their identity was protected. their words are spoken by actors. some days, you would easily describe the team as being at breaking point. because, simply, the amount of work that has to be done can't physically get done, safely, and it can't physically get done without either working longer hours or working after the store's closed. mistakes may not be picked up on and that could ultimately lead to somebody possibly dying. we have an industry—leading patient safety record. i am confident that the resources are there to deliver patient care that we have enough staff. greg lawton was a former manager who was involved in patient safety at boots, until he resigned more than two years ago. he reported his concerns about understaffing to the general pharmaceutical council. they told me that they were going to review their inspection model, as a result. they didn't interview a single person. and they concluded that there wasn't any problem at all. just over a