but joining us live now is etiquette expert nick layton to explain the customary code of polite behavior it comes to cell phone communication. hey, nick. >> hello. thanks for having me. it's always fun. isn't this a fraught topic? isn't this a topic i can already see? >> most people are saying they prefer text and yes, why we reached out to you is because we saw that article mentioning the question and the fact that a lot of people seem to say these days , you got to text first. like, don't even pick up the phone. don't call me. i'm thinking what really is that the new norm? it is the new norm. >> yeah, but but i'm going to break it down. so we have this instinct to, like, reinvent the wheel. you know, new technology . you have to come up with something new. oh but we don't have to do that because we can just rely on the classic manners that is about being mindful of other people. that's all we need to do. >> graphics. so hit it. okay. and then you walk us through it. >> okay. so we just want to exit. we just want to acknowledge that other people exist and we want to be mindful of their