we are doing a story about nicky bailey. how do mistakes like this happen. shouldn't you double and triple check addresses? >> he didn't want to talk, but he was hired by one of the biggest companies in the industry. safeguard properties. here's how it, woes. banks hire them to go to foreclosed homes to inspect and clean them out, according to the "huffington post," homeowners in 31 states have sued them, accusing them of unlawful break-ins. >> the homeowner's worst nightmare. >> the attorney general is seeing safeguard after getting hundreds of consumer complaints. >> they have a profit incentive to break into their homes and lock them out. every thing they do, they charge for. >> say they people are living there? >> people are clearly living in the homes. >> they said they will vigorously fight the suit. it works to preserve properties and follows a rigorous procedure of checks and balances and tries to resolve mistakes. the company won't comment on specific cases like nicky's. >> i had a couch here. right over here. >> she is just trying to get paid back