nicole estefan spoke with her. >> i met beyonce and all i could do was do this. >> reporter: it was the viral. now the story behind the moment susan found herself face-to-face with a queen. the queen bey. >> then i turned and i'm like, beyonce. and i was like frozen. >> reporter: susan was in new york city with her family staying in the same hotel as a pre-grammy party hoping to catch a glimpse of a big star. >> then i was getting tired so i figured i'll go upstairs and i'll come back later. >> reporter: on the way to her room in the hallway an entourage. >> this man says, do i know you? so i looked at him, i go, i don't think so and then i was like, uh-oh, it dawns on me. that's jay-z. so i turn and i went ah! >> she says, you're never going to guess who i met. i'm like. who. jay-z and beyonce. i go, you're right of the i don't believe it. >> i didn't take a selfie. no one is going to know. >> reporter: no one except give or take 5 million or so after beyonce posted the picture on her instagram. >> i didn't even know what a meme is. am i a mime? am i a mimi? >> reporter: she has only o